Need information or services from the City?
Call 3-1-1. Information at your fingertips.
Just one call will connect you with a citizen service representative (CSR) ready to provide you with the answers to your questions and/or assist you in requesting City services.
Call 3-1-1 when you have a specific:
- Request for service (report a sewer back-up, traffic signal out, street pothole).
- Request for information (such as permit processing, animal control, building inspections, traffic/parking issues, hours of operation of civic offices and facilities, and property taxes).
- Concern (such as parking tickets, property condition, snow clearing, street maintenance, noise complaints).
Always call 9-1-1 in the case of an emergency. 3-1-1 is for non-emergency City of Vancouver services, programs and information. 9-1-1 connects you to ambulance, police and/or fire in an emergency situation and their services are provided in all languages. Learn more about Vancouver Emergency Services. 
Top 10 requests
- Book an inspection
- Order recycling blue box and bags
- Vancouver Police non-emergency
- Property tax information
- Community centre and recreation information
- Pay & purchase online: parking tickets, bylaw fines, dog licences, business licence renewal
- Business licences
- Street and park trees
- Report a street light out
- Garbage collection schedules
[top]
(378kb)