Contacts for service or information
Please note that the 311 Contact Centre is staffed from 7:00am to 10:00pm 7 days a week.
There is emergency coverage outside of these hours.
| Water Operations Branch office hours (7:00am to 3:30pm Monday to Friday excluding statutory holidays) | |
|---|---|
| Waterworks Dispatch - Operational Inquiries |  (or 604.873.7000 from outside Vancouver city limits) |
| Report a Water Leak - City property, private property |  (or 604.873.7000 from outside Vancouver city limits) |
| Water Meter Repair Requests | (or 604.873.7000 from outside Vancouver city limits) |
| Water Main Flushing Program |  (or 604.873.7000 from outside Vancouver city limits) |
| Fire Hydrant Leaks, MVAs |  (or 604.873.7000 from outside Vancouver city limits) |
| Water Service Turn on/Shut off |  (or 604.873.7000 from outside Vancouver city limits) |
| Locating your Water Service |  (or 604.873.7000 from outside Vancouver city limits) |
| After Hours Emergency (3:30pm - 7:00am Monday to Friday & weekends and statutory holidays) |  (or 604.873.7000 from outside Vancouver city limits) |
| Water Design Branch office hours (8:30am to 5:00pm Monday to Friday excluding statutory holidays) | |
|---|---|
| General Inquiries | 604.873.7925 |
| Water Quality Concerns |  |
| Water Conservation Hotline - Lawn Watering Restrictions | (or 604.873.7000 from outside Vancouver city limits) |
| Apply for a Hydrant Permit | 604.873.7357 |
| Residential Water Connection Installations | 604.873.7357 |
| Commercial Water Connection Installations | 604.873.7311 |
| Area Water Pressure Calculations | 604.873.7380 |
| Water Main Construction | 604.871.6603 |
| Water Rates or Billing Information |  (or 604.873.7000 from outside Vancouver city limits) |
| Rain Barrel or Water Saver Kits |  (or 604.873.7000 from outside Vancouver city limits) |
| Book A to Z Show | 604.871.6189 |
Or if you know the name of the person you wish to speak to, use our staff telephone directory
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