Water Problems
The City of Vancouver is committed to maintaining its infrastructure and responding to customer concerns in a timely manner. If you would like discuss any of the issues below please call 
.
There are some streets in Vancouver that are private streets and do not belong to the City of Vancouver. If you know the street you are calling about is a private street, please make sure you tell the property manager of your complex that you have called the City. Provide your 311 case number to the property manager and let him/her know that Waterworks will be processing the call.
We also provide information to assist you in locating water services yourself.
Water damage to the city water system- On occasion, work undertaken by another utility, contractor or homeowner, can cause damage to the City's Waterworks infrastructure . Read more...
Fireline service turn on/off- Fireline services are located in buildings and must be turned on and off by Waterworks crews. Read more...
General issues- This page covers general topics not covered elsewhere on the website. Read more...
Water leaks on City property- Water leaks are minor main breaks where the break is a pinhole that can usually be repaired with a clamp or boiler plug. Read more...
Water leaks on private property- Have you ever heard the faint sound of running water in your home when things are quiet late at night? Read more...
Locating your water service- From time to time, homeowners will need to locate where their water or sewer pipes route underneath their properties. Read more...
Residential service turn on/off- The City can come out and turn your residential service on or off as necessary. Read more...
Shutting off your water- Shut off keys are available at the Manitoba Works Yard 250 W. 70th Avenue. Read more...
Water valves- If a resident notices that covers (or some of the other items listed below) are missing or damaged they can call the City to report this concern. Read more...
Water main breaks- A main break results in a large volume of water leaking and typically involves a crew, excavation and replacement of a segment of pipe. Read more...
Water pressure issues- Water pressure in the Vancouver system is largely provided by gravity from higher elevation source waters. Read more...
Water worksite complaints- Worksite complaints can deal with any number of areas of the City. The first thing that needs to be determined is which Branch of the City to contact with this concern. Read more...
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