Overview of Business Planning & Services

Office of the General Manager

The role of the Office of the General Manager is to provide leadership and direction to the departments within the Business Planning and Services Group which provide a wide range of internal services and support to Council and other City Departments.

These services include the City's corporate business planning and business support services, real estate services and property design, maintenance, security and management of the City's facilities.

In addition, the General Manager's office provides business logistics and special project support for the business group.

The General Manager of Business Planning & Services is Ken Bayne [ken.bayne@vancouver.ca]

Business Logistics & Projects

The Business Logistics and Projects area provides management services for all aspects of Business Planning & Services' finances, administration, policies and marketing in order to support the overall direction and mandate for the service group and its departments. This area also provides a strategic approach to human resources planning and development plus strategic coordination for major projects that cross departmental lines.

The Manager of Business Logistics & Projects is Julia Morrison [julia.morrison@vancouver.ca]

Business Planning Secretariat

The Business Planning Secretariat is responsible for developing and maintaining the City's corporate business planning and performance measurement programs, and for providing business expertise to the Corporate Management Team, City departments and City agencies.

The Director of Business Planning Secretariat is Karen Levitt [karen.levitt@vancouver.ca]

Facilities Design and Management

The Facilities Design and Management department has custody and control of all of the City’s facilities with the exception of those managed by Park Board and Engineering.  Its role is to partner with other City departments in the planning, development, construction, maintenance and operation of City facilities, providing functional, cost effective and sustainable platforms from which services are delivered to the public.

These services include:

• facilities planning;
• facilities development;
• long-term facility recapitalization and redevelopment;
• building maintenance and operations;
• environmental services;
• property management; and
• physical security.

The bidding opportunities general information page provides policy and procedures to contractors for the opportunity to provide service to the City's Facility Design & Management Department.

The Director of Facilities Design and Management is Garrick Bradshaw [garrick.bradshaw@vancouver.ca]

Real Estate Services

The Real Estate Services department is responsible for the management of the City’s real estate portfolio, including those lands required for civic purposes and real estate held as strategic investments within the Property Endowment Fund.

The department is divided into two groups:

• Property Development is responsible for seeking development opportunities for the real estate portfolio and for providing professional real estate advice to Council, Boards and City departments, including financial analysis, pro-forma analysis and project feasibility evaluation;
• Property Negotiations is responsible for the acquisition, sale and lease of civic lands; property management and tenant relationships for City-owned properties.

The Director of Real Estate Services is Michael Flanigan [real.estate@vancouver.ca]

3-1-1 Contact Centre

What is 3-1-1?

3-1-1 is an easy-to-remember telephone number to request information or services from the City of Vancouver. Just one call will connect you with a highly-trained Customer Service Representative (CSR) ready to provide answers to your questions or assist you in requesting a service from the City.

How does 3-1-1 work?

Vancouver’s 3-1-1 system is integrated with other City systems allowing our CSRs to complete service requests and search City information. What this means is that many of the City's different work order systems now work together to bring improved service delivery and accountability to residents, visitors, and businesses in Vancouver.

Why 3-1-1?

3-1-1 was implemented to improve the accessibility of City services, reduce misdirected calls, and reduce duplication of processes across the City. Prior to 3-1-1, 550 different telephone numbers were listed in the Blue Pages making it often difficult to identify the right number to reach the appropriate City department. The City’s centralized 3-1-1 service now provides citizens with an easy to remember number that provides one-stop-shop services.

When should I call 311?

You should call 3-1-1 when you have a specific:

• Request for service (report a sewer back-up, traffic signal out, street pothole).

• Request for information (such as permit processing, animal control, building inspections, traffic/parking issues, hours of operation of civic offices and facilities, and property taxes).

• Concern (such as parking tickets, property condition, snow clearing, street maintenance, noise complaints).
  

The Manager of the 3-1-1 Contact Centre is Darcy Wilson [darcy.wilson@vancouver.ca]

 

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