Resources for commercial tenants of City-owned buildings
On this page, learn how to:
- Report maintenance and repair issues
- Pay your rental property bill
- Get help with billing and lease questions
- Get proof of insurance to meet our needs
- Start a renovation project in your leased unit
- Tenant Hazmat WorkSafe Memo
- Hazmat FAQs
To report maintenance and repair issues at your unit or building:
|Who to call||Hours of operation|
|3-1-1, City of Vancouver Contact Centre||7:00am to 10:00pm daily|
|604-873-7157, City of Vancouver Security Office||10:00pm to 7:00am daily|
For Chinatown Plaza
Contact property manager EasyPark at 604-861-7362 or 604-682-6744.
We offer five payment options.
By pre-authorized payment
For fast, easy, and secure payments from your bank account, send us a completed pre-authorized payment application form and a void cheque.
By online banking
After you log in to your account on your bank's website, add "City of Vancouver rental property" as a payee (this wording varies by bank) and then enter your rental contract number. Contact your bank for assistance.
In person at City Hall
Pay by cheque, money order, debit card, or cash at:
Ground Floor, City Hall
453 West 12th Avenue
8:30am to 5:00pm Monday to Friday (except holidays)
Or drop off your cheque or money order in our 24-hour mail slot, located at the 12th Avenue entrance of City Hall.
Send your cheques or money orders to:
City of Vancouver
453 West 12th Avenue
Vancouver, BC V5Y 1V4
Paying by cheque?
Make cheques payable to City of Vancouver and write your rental contract number in the memo area.
Dishonoured cheques are subject to a $35.00 service charge.
Contact the rental billings clerk at 604-873-7801 or 604-873-7442.
Contact your property negotiator on your lease.
|Property negotiator||Phone number|
You must have adequate and appropriate insurance that complies with your lease terms and conditions at all times during your lease term. The City of Vancouver may ask you to provide proof of your insurance at any time.
To get proof of your insurance, ask your insurance broker to complete a certificate of insurance for you.
To complete a renovation project in your leased commercial unit, you may need a building permit through the Tenant Improvement Program.
Tenant improvements and renovations in City of Vancouver buildings must be reviewed for hazardous materials. For more information regarding hazardous materials please review the documents below.