The fastest and easiest way is to pay your ticket online.
***PLEASE DO NOT MAIL YOUR PAYMENT. Payment deadlines will not change due to postal service disruption. ***
You can also pay by mail (PO Box 7747, Station Terminal, Vancouver, BC V6B 8R1) or in person at City Hall. (453 West 12th Ave., Vancouver, BC) Learn more »

Once a ticket is issued, you have 14 days to either pay or dispute the penalty.

1. Pay within 14 days of when the ticket was issued, and you will receive a 50% discount.
2. Pay after 14 days of when the ticket was issued, and you pay the full penalty amount.
3. Don’t pay within 35 days of when the ticket was issued and you will pay the full penalty amount plus a late payment charge worth 50% of the penalty amount.

If you want to dispute a ticket, we encourage you to call 604.257.8732 or 3-1-1 (outside city limits please call 604.873.7000) first. This will connect you with a screening officer who will review the ticket with you. If you think an error has been made, or you think there are extenuating circumstances, the screening officer is the one who needs to know. In rare circumstances, screening officers may be able to cancel the ticket.

If you are unsatisfied with the screening officer's decision, your next step is to complete a dispute request form. You can call 604.257.8732 or 3-1-1 for help in filling out and submitting a Dispute Request form.

NEW Dispute Resolution Process

For any tickets issued on or after February 21, 2011, there is a new dispute resolution process.

Once a dispute request form is received, a screening officer may contact you for more information. If you still choose not to pay your ticket, your dispute will be submitted to a provincially appointed independent adjudicator for review at an adjudication hearing. These hearings will be held at Vancouver City Hall (453 West 12th Ave., Vancouver, BC V5Y 1V4).

You will be invited to attend the adjudication hearing. At the hearing, the City will present evidence that the by-law infraction occurred as alleged. You may present any evidence that will demonstrate that the by-law infraction did not occur as alleged. The adjudicator will listen to both sides and make a final decision based on that evidence.

Please note: Adjudicators cannot adjust the amount owed on the ticket. If they find that the evidence supports the ticket being issued, you will be required to pay the full amount of the penalty, plus a $25 adjudication fee. Decisions made by adjudicators cannot be appealed. Please call 604.257.8732 or 3-1-1 for more information or to talk to a screening officer.

A ticket is still valid even when it is not put on your vehicle. In most cases, you will be sent a By-Law Notice in the mail that advises you of all the ticket details and provides a 14 day time period to pay or dispute. If you did not receive a By-Law Notice in the mail or a ticket on your windshield, you may be eligible to have the time period reinstated.

If you fail to respond to a ticket within the prescribed time limit, the penalty amount becomes due and payable immediately. If you don't pay a ticket, the City will use the collection agency Aro Inc. to collect on unpaid tickets. Your vehicle may also be towed.

Once the discount/dispute period has expired for a ticket, all individuals that have neither paid nor disputed the ticket will be mailed a reminder notice to the address of the registered owner of the vehicle.

You will then have 21 days from the date of this reminder notice to contact the City and indicate that you did not receive the original ticket. If you respond within the 21 day period, the clock will be reset and you will be given 14 days to either pay the discount amount or dispute the ticket.

If you pay the discounted penalty, it is an admission that the ticket was not given in error. You must either pay or dispute the ticket.

Any evidence that the screening officer or adjudicator considers credible, trustworthy and relevant to the dispute may be accepted.

A screening officer must review each disputed allegation before it can be referred to an
adjudicator. The screening officer has the authority to cancel or confirm a ticket.

No, the adjudicator or screening officer cannot modify the ticket penalty amount.

Under certain circumstances a hearing date may be changed. Please call 3-1-1 (outside city limits please call 604.873.7000) for more information.

The adjudicator's decision may not be appealed. However, if you or the City feel that an adjudicator went beyond their authority, you may make an application to the Supreme Court for judicial review.

All tickets issued prior to February 21, 2011, will be dealt through the previous dispute process – the court-based system.

The previous process involved the courts and was complex, lengthy and costly for citizens.

Now, instead of waiting over two years to argue your case in court, you can choose to be heard by an independent, provincially appointed adjudicator. Adjudicators will meet with you or your agent by phone, e-mail or in person at Vancouver City Hall.

Under this system, we expect the wait time for resolving disputed tickets to be reduced to approximately 10 weeks.

Yes. 40 other BC municipalities use this system including Burnaby, Richmond, North and West Vancouver.