Having a flood?

If you are currently experiencing sewer related flooding, please call 3-1-1 to request a City service crew. 3-1-1 is available 7 days a week from 7am - 10pm. For after hours emergencies. please call 3-1-1 and press 1 from the menu option.

Prior to calling the City, try to determine where the flooding or leak is coming from and what type of flooding you are experiencing. For assistance, check the flood and leak detection guide.

You should call a private plumber when you are experiencing a plugged toilet or sink that is located on the second floor of your home as most City related sewer blockages back-up from a fixture such as a drain, toilet, tub or shower stall in the basement.

If a blockage is found in the City section of a pipe, it doesn't necessarily mean the City is responsible for the back-up. For example, a large item flushed accidentally down the drain may get stuck in the City section of the connection and could be considered the homeowner's responsibility as it created the problem. Call the above number if you require more information.

Depending on the crew's findings, charges and costs may be passed along to the homeowner.

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Flood and leak detection guide

In cases when both private and city crews can be contacted, call the City first and describe the problem

	Private Contractor	City Sewer Crew 3-1-1	City Water Crew 3-1-1	City Streets Crew 3-1-1
An overflowing toilet, floor or shower drain, tub or sink located in the basement?
An overflowing toilet, floor or shower drain, tub or sink located on a floor above basement level?
An overflowing storm-water sump?
Basement plumbing fixtures are draining slowly or are making bubbling sounds?
Water seeping in through the basement walls or foundation and pooling on floor?
A plugged street drain or catch basin?
Water gushing out of manhole?
Sound of water running in pipes when all taps are shut?
Saturated ground or soil when typically the area is dry and firm?
Water bubbling up from the lawn or boulevard?
No running water from taps?
Is there a loss in water pressure?
Sewer odour inside home?

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