Fireline service turn on/off
Fireline services are located in buildings and must be turned on and off by Waterworks crews. Waterworks can not guarantee a specific time but will try to accomodate the caller as best they can. Please call 
to set up an appointment.
Fireline service turn on
At the time of the call, please specify if the problem is an emergency e.g. leak causing property damage. Waterworks can not guarantee a turn on date but will try to accomodate the caller as best they can. Emergencies will be dealt with immediately.
There is no charge for the first turn on to a newly installed or newly replaced service line. Otherwise, the charge is a $50 flat fee during regular business hours. Regular business hour appointments are scheduled to occur between 9:00am and 5:00pm seven days a week (excluding statutory holidays). Emergency callouts between the hours of 7:00am and 6:30pm seven days a week are also a $50 flat fee (excluding statutory holidays). The $200 flat fee applies to emergency callouts between 6:30pm and 7:00am seven days a week and all statutory holiday callouts.
There will be no charge to turn the service back on if it is requested within 24 hours of our turn off. The property owner, plumber or someone with signing authority (e.g. contractor) is required to approve the crew’s attendance and accept the possibility of charges. We would like someone to be onsite to meet the crew and sign our charge book.
If we do charge the customer an invoice will be mailed to them. The invoice will always have the name of a contact person who will be able to explain the charges in detail should there be any questions. Invoices can be paid in person at Revenue Services, Main Floor City Hall, 453 West 12th Ave (at Cambie) or invoices can be mailed to: City of Vancouver, Revenue Services, PO Box 7747 Stn Terminal, Vancouver, BC V6B 8R1.
Fireline service turn off
The charge is a $50 flat fee during regular business hours. Regular business hour appointments are scheduled to occur between 9:00am and 5:00pm seven days a week (excluding statutory holidays). Emergency callouts between the hours of 7:00am and 6:30pm seven days a week are also a $50 flat fee (excluding statutory holidays). The $200 flat fee applies to emergency callouts between 6:30pm and 7:00am seven days a week and all statutory holiday callouts.
The property owner, plumber or someone with signing authority (e.g. contractor) is required to approve the crew’s attendance and accept the possibility of charges. We would like someone to be onsite to meet the crew.
If we do charge the customer an invoice will be mailed to them. The invoice will always have the name of a contact person who will be able to explain the charges in detail should there be any questions. Invoices can be paid in person at Revenue Services, Main Floor City Hall, 453 West 12th Ave (at Cambie) or invoices can be mailed to: City of Vancouver, Revenue Services, PO Box 7747 Stn Terminal, Vancouver, BC V6B 8R1.
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