Program details for participants

Thank you for participating in the Smart Thermostat Pilot Program. Your participation in the program will help us in our ongoing efforts towards becoming the greenest city in the world and increasing the energy efficiency of Vancouver's buildings.

This information will help ensure you fulfill all program requirements and receive your rebates.

Where to buy your thermostat

When you are notified that you have been accepted in the pilot program, you will find out which of the three smart thermostats – ecobee3, Honeywell Lyric, or Nest – you are approved to test.

The thermostat is owned by you and provided by the thermostat company. Any problems with the thermostat should be directed to the thermostat company.

Contractors

You may use the heating contractor who provides annual maintenance on your heating system, or find a contractor:

    1. Receive notification that you are accepted in the program and confirmation of your approved thermostat.
    2. Purchase your approved smart thermostat.
    3. Install your smart thermostat within 20 days of receiving notification.
    4. Send us:
      • A copy of your receipt or proof of purchase;
      • A screenshot or forwarded copy of the email confirming you registered your thermostat with the manufacturer;
      • Your previous 12 months of utility data from FortisBC and BC Hydro (for those with secondary heating systems).
    5. Complete the installation survey.

    Once you complete the above steps, we will send you a cheque issued by Consumer Response Marketing.

    You will receive your rebate within approximately 60 days of submitting all documents and completing the survey.

    1. Finish the pilot program (end of 2016).  
    2. Send us your utility data from FortisBC for the entire 12 months of the program.
    3. Complete the final user experience survey

    Once you complete the above steps, we will send you a cheque issued by Consumer Response Marketing.

    You will receive your rebate within approximately 60 days of submitting all documents and completing the final survey.

    There are two options to send your data.

    You can either give the Smart Thermostat Pilot Program administrator access to your account, or download and send us your data.

    FortisBC

    Provide access to your FortisBC account

    To provide us with access to your account data, email your FortisBC login username and password to smartthermostats@vancouver.ca.

    Download and send your data

    To download and send your data:

    1. Login to your FortisBC account.
    2. Select Consumption History under My Energy Use in the top menu
    3. Select dates for entire previous year.
    4. Select Update
    5. Select Download in .csv format
    6. Save the document with your first and last name as the document name.
    7. Email the downloaded file to smartthermostats@vancouver.ca with your participant code in the subject line.

    FortisBC account data download guide 

    BC Hydro (for participants with secondary heating systems)

    Provide access to your BC Hydro account

    To provide us with access to your BC Hydro account data:

    1. Login to your BC Hydro account
    2. Go to Account Access in the drop down menu under Manage Account
    3. Select Share Account
    4. Enter the email address smartthermostats@vancouver.ca into the email box
    5. Select Send Invitation to give us access to your account for 72 hrs to download the data

    Download and send your data

    To download and send your data:

    1. Login to your account
    2. Select View detailed consumption (small button below center graph)
    3. Select Custom in the drop down menu on the left
    4. Select Dates ie. entire previous year or last 6 months
    5. Select Apply to generate chart
    6. Select Export Data button on right
    7. Make sure monthly is selected, select Export
    8. Email us the downloaded file export at smartthermostats@vancouver.ca with your participant code in the subject line

    Terms and Conditions

    Review the Terms and Conditions for the pilot program.

    Contact us about the Smart Thermostat Pilot Program

    smartthermostats@vancouver.ca

    Terms and conditions