Service Across Cultures
Half-Day Workshop Overview
This practical workshop is designed to examine the impact of national or ethnic culture on day-to-day interactions with both internal and external clients and explore strategies for working effectively with people from different cultural backgrounds. Participants increase their cultural awareness, learn skills for communicating in culturally respectful ways and identify practical strategies for bridging cultural differences. Also available in a one-day format
Audience
All employees.
Workshop Objectives
- Examining the influence of culture on values, perceptions and behaviour;
- Exploringe strategies for bridging language and cultural differences;
- Identifying ways to create a welcoming and inclusive environment.
Available as a customized workshop for your organization. Please contact us for further information.