Understand your annual utility bill

Annual utility bills are used to bill flat rate annual charges to strata properties that have three or more strata lots. 

Account number information.

Billing period - dates that apply to flat rate charges.

Pay your utility bill by the due date to get a discount on your utilities.

Folio number - for most properties, the folio number is unique to the property and stays with it even if the property is sold. In the case of stratas with three or more units, the folio "complex" is displayed. This indicates that the utility bill is for multple units at the property.

Date of billing

Fee charged for maintenance of cross connection(s) testing database, which prevents risks of water contamination.

A fireline is a pipe that is intended to be used for providing a stand-by water supply for a property's fire sprinkler system. The charge is for the maintenance and repair of the fireline infrastructure.

Street cleaning provides all residents with additional street cleaning services and added support in high demand neighbourhoods where illegal dumping and cleanliness continue to be an issue.

Amount due if you pay by the due date.

Amount due if your payment is received after the due date (includes at 5% penalty charge).

Learn more about rates

Flat rates

Find out what the rates are for flat rate utilities in Vancouver.

Metered rates

Find more information about metered rates for water, sewer, and energy. The City has introduced seasonal metered water rates to meet our water conservation goals.

Paying your utility bill

The City offers you four ways to pay your utility bill:

  • Online
  • By mail
  • City Hall's mail slot
  • In person

Learn more about the ways to pay your utility bill.

Learn more