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Pay your utility bill

How much do you owe?

Set up an online account. You will need your access code. It can be found on your utility bill.

Log in to your account

Get your account balance. No login or registration required.

There are several different ways to pay your utility bill.

Utility pre-authorized withdrawals

Utility pre-authorized withdrawals authorize the City of Vancouver to automatically withdraw the amount you owe for your utility payment from your bank account on the due date.

Online banking

Pay your utility bills online through your Canadian financial institution’s website.

You must add the City of Vancouver as a payee for utilities in your account.

Financial institution City of Vancouver payee name
Bank of Montreal  Vancouver City of Utility
CIBC  Vancouver (City of) Utility
Coast Capital Savings  Vancouver City Utilities
PC Financial  Vancouver (City of) Utility
RBC Royal Bank  VANCOUVER UTILITIES
Scotiabank  VANCOUVER (CITY) UTILITY
TD Canada Trust  VANCOUVER (CITY OF) UTILITIES
Westminster Savings Credit Union  Vancouver - City of - Metered Water Bill
Vancouver - City of - Sanitation Billing
Vancity Savings Credit Union  VANCOUVER (CITY) - UTILITIES

Make sure that you add your current seven-digit utility account number (which appears on the front of your utility bill), and that you update this number if you move.

Are you paying by cheque?

Make sure to record your utility account number on your cheque.

Mail your payment

Mail a cheque to pay your utilities:

Revenue Services, City of Vancouver
PO Box 7747
Vancouver, BC V6B 8R1

Make your cheque payable to the City of Vancouver. For security reasons, do not mail cash. Credit card cheques are not accepted.

Pay in person at City Hall

24-hour mail slot

Place your cheque into the mail slot at the south entrance of City Hall at 453 W 12th Ave.

Make your cheque payable to the City of Vancouver. For security reasons, do not pay in cash when using the mail slot.

NoteCredit card cheques are not accepted.

Revenue Services

Go to:

Ground Floor, City Hall
453 W 12th Ave

Business hours are 8:30am to 5:00pm, Monday to Friday, except statutory holidays.

Are you selling your property?

Request a meter reading

Learn how to request a meter reading if you are selling property, preparing for new tenants, or other changes to your property.

Request a meter readingUtility pre-authorized withdrawals