Report a pet incident, including dog bites and attacks

A City of Vancouver animal control officer with a dog next to a van

Dog bites and attacks

If you or your pet is involved in an dog bite or attack:

  1. Exchange contact information with the other pet owner
  2. Seek medical help
  3. Report the incident to us as soon as possible to ensure everyone's safety

How to report an dog bite or attack

Phone 3-1-1 or use the VanConnect app.

Provide as much detail as possible, including:

  • What happened?
  • When and where did it happen? Do you have an exact address?
  • What does the dog look like?
  • What is the contact information of the dog owner and any witnesses?
  • Do you have photos of injuries, before and after treatment, that include date information?
  • Was there any hair removed, bruising, torn clothing, or broken collars?
  • When did you document the incident?

Need to follow up?

If you have information to add to your report, phone 3-1-1. Give your contact information so we can reach you if needed.

How we respond

We'll respond after receiving your report and, where necessary, start an investigation.

Every situation is unique and takes different amounts of time to resolve.

We give high priority when a person or an animal's safety is threatened.

During investigations, we protect the privacy of everyone involved.

The City's bylaw prosecutor will review our investigation evidence and, if necessary, our recommendation to press charges.

Report issues online

Report online

Use our VanConnect app to make a dog complaint in Vancouver.

Contact Animal Control

1280 Raymur Ave
Vancouver, BC V6A 3L8

Fax: 604-871-6862
animal.services@vancouver.ca

Animal Control hours

Administration

7 days a week
9:00am to 7:00pm

Adoption and viewing

Tuesday to Sunday
10:00am to 6:00pm

All areas are closed on holidays.

Other pet incidents

Situation Contact
Animal in distress (including dogs in hot cars) Phone the BC SPCA Call Centre at 1-855-622-7722.
Animal up a tree or on a roof Phone an animal rescue business (not the fire department).
Injured pet, except cats Phone 3-1-1.
Injured cat Phone the BC SPCA Call Centre at 1-855-622-7722.
Any pet incident that happened in another city Phone that city's animal shelter.
You want to give up your pet Phone the BC SPCA Vancouver Branch at 604-879-7721.

 

Report online