Review high water usage

Is your water consumption on your utility bill a lot higher than normal?

What you can check first

Are there any plumbing problems that can cause high water usage? Look for running toilets, dripping faucets, and so on.

Has there been a change in tenancy use at the property? Perhaps your new tenant may be using more water than a previous tenant.

Can't find the cause for high usage? Phone 3-1-1

If you can't find any plumbing problems and there's no change in tenancy use, there may be an underground water leak.

Phone 3-1-1 to ask for a review of your water consumption.

When you call, have this information ready:

  1. Property address
  2. Utility account number
  3. Brief explanation of your request
  4. Property owner’s name and phone number
  5. Contact name and phone number, if it's different from the owner

What to expect from our review

We may ask for copies of receipts used to repair the leak (like plumbing bills or materials).

Our water inspector will contact you to discuss your claim.

If we find that the leak is an underground leak that's causing your high water usage, you may be eligible for a bill adjustment after repairing the leak.

If the Meter Shop staff visits your property to conduct an investigation, there may be a $100 site visit fee. This fee will be billed as a service charge on your next utility bill.

Any adjustment will only be made for the period between two weeks after the first meter billing date on which the meter bill indicates an unusual increase in water consumption, to a maximum adjustment period of six months.

Learn more about metered rates and bills

Metered rates

Find more information about metered rates for water, sewer, and energy. The City has introduced seasonal metered water rates to meet our water conservation goals.

Water and sewer bill

Having trouble understanding your bill? Find an explanation of your metered utility bill online. See where your due date, amount payable, and, other useful information is on your bill.

Learn about water meters

Water meters

Understand how water meters work and how they help us conserve our drinking water supply.