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Utility and landfill bill payments, help, and information

Reducing consumption of our water supply

 As part of our Greenest City 2020 initiative, we are making it our goal to reduce per capita water consumption by 33% from 2006 levels.

We introduced a new water meter policy in January 2012, which requires that all new one- and two-family homes install a water consumption meter.

We provide a variety of services, such as:

  • Water distribution
  • Sewer collection and treatment
  • Garbage collection
  • Yard trimmings collection
  • Food scraps collection

Billing schedules and replacement bills

Receiving your bill

Get information about receiving your utility bills, including how to find your billing schedule, receive your bill electronically, and request a replacement bill.

Get your balance, and find ways to pay

Paying your utility bill

Find out how much you owe on your utility bill and what payment options are available.

Questions about your bill?

Understanding utilities and your bill

Learn how to read your metered bill, annual utility bill, transfer and landfill bill, and property tax notice for flat rate utilities, and learn about rates and metering.

Find or update property details

Find and change property information

Find and change information about your property, and get a tax certificate through your BC OnLine account.

Utilities services for Vancouver's businesses

Commercial transfer and landfill accounts

Find information on the criteria for setting up, amending, and cancelling a transfer and landfill account with the City of Vancouver.

Receiving your billPaying your utility billUnderstanding utilities and your billCommercial transfer and landfill accounts