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City Inspection Services: Changes to the way we work together

March 7 2014

The City is transforming its permit and licence processes to help serve you better

View of Downtown and West End from Granville Street Bridge

To help reduce wait times and give more efficient and consistent service, we are changing the way we work with inspections clients.

In addition to the opportunity to meet with on-duty inspectors throughout the day, we're introducing an appointment system for specific district inspectors.

How to consult with an inspector

Visit an on-duty inspector

On-duty inspectors are available to answer questions and other inquiries. Drop in any time between 8:30am to 4:30pm, Monday to Friday.

New: Book a meeting with a specific inspector

Starting March 17, appointments are required if you'd like to meet with a specific building, trades, or sewer inspector to discuss a project.

Drop in meetings with specific district inspectors will no longer be available.

How to book an appointment

Call 3-1-1 (outside Vancouver: 604-873-7000) before 2:00pm to arrange your appointment for the next business day.

Ten-minute appointments are available on weekdays between 8:30am and 9:30am or between 3:00pm and 4:00pm (depending on the inspector's hours).

If you need to cancel an appointment, phone 3-1-1 and it will be arranged.

Other ways you can speak with inspectors:

  • Phone specific district inspectors during their business hours
  • Speak with them during your site inspection

If you have any concerns or feedback on this new process, please call 3-1-1. We appreciate your patience as we transform the way we deliver permit and licence services.

Learn more about inspections

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Inspections

Inspections ensure the completed work on your construction or renovation project complies with your permit and the bylaw.