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City services have been unaffected by the "Heartbleed Bug": We continue to monitor the situation

April 10 2014

Computer keyboard

Yesterday, a major flaw in the software that many websites use to keep their customers' personal information safe ("Open SSL") was uncovered.

This flaw - called the Heartbleed Bug - can potentially expose personal account information, and has affected many large websites worldwide.

In Canada, it has led to the temporary shut-down of  the Canada Revenue Agency (CRA) site.

We are carefully monitoring our systems to keep them secure

Because your security and privacy are our primary concern, upon hearing of this issue, we immediately ordered a complete network scan. Since then, we have continued to closely monitor all of our systems.

In the unlikely event that an issue or vulnerability is uncovered, it will be addressed immediately.

Meanwhile, note that if you use the same username and password on other websites that you use to access City services - and one of those other sites was compromised - your security could be at risk.

For this reason, we recommend you change your password.

Creating a more secure password

When you submit personal information on any website, there are a number of steps you can take to help keep that information secure. In particular, we recommend you follow these guidelines for creating passwords for your accounts:

  • Do not use the same password for multiple accounts
  • Change your passwords regularly
  • Use a combination of upper- and lower-case letters, numbers, and symbols
  • Do not use common words or phrases
  • Make sure your password is at least 8 characters long