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Query about Submitted Internet Citizen Report

Contact Information - Prior to receiving an incident number

• if you have submitted a report and we have not contacted you after five days (either by phone or email), you may phone the Public Service Counter at (604) 717-2736 to inquire about your report
• please have your name, date of the report, and tracking number ready
• do not resubmit another report until you have ascertained the status of your report by calling

Contact Information - After receiving an incident number

• if you need to submit additional information not included in your original report (such as serial numbers or further items damaged or stolen) and you have received your incident number , please fax or mail the information; all correspondence must include your name, date of your report, your internet tracking number, and the VPD incident number
   
• if you require an official copy of the police report for insurance purposes, your insurance company should write to the below address to request a copy; there is a processing fee of $50.00

Vancouver Police Department
Attn: Correspondence Unit
3585 Graveley St.,
Vancouver, BC, Canada V5K 5J5
Fax: (604) 665-3454

Complaints or inquiries about the Internet Citizen Reporting process

• if you have a complaint concerning the Internet Citizen Reporting process, please contact the PSC Supervisor
• for general inquiries, please contact vpd@vpd.ca