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Compliments and Complaints

The men and women of the Vancouver Police Department are committed and dedicated to protecting and serving the citizens of Vancouver. They are committed to making Vancouver a safer city by providing service to its citizens through integrity, professionalism, accountability and respect (IPAR) and are often recognized for their outstanding achievements.

Compliments

If you have had a positive experience with a member of the Vancouver Police Department or have recently observed a member of the Vancouver Police Department who you feel is worthy of a compliment, we would like to hear from you. We are extremely proud of our members and your comments are greatly appreciated.

If you would like to make a compliment / comment, please e-mail pss@vpd.ca.

Filing a Complaint

Anyone who has concerns about the actions or conduct of a VPD police officer, the service provided by VPD, or the policies guiding VPD officers, may file a complaint. The Provincial Office of the Police Complaint Commissioner (OPCC) explains the complaint process in the following brochure:

Complaints must generally be made within one year of an incident, and can be made directly to the VPD the following ways:

IN-PERSON
Attend one of the VPD Public Service Counters to obtain information and a complaint form:

2120 Cambie Street (map)
Daily
8:00 a.m. to 5:00 p.m.

3585 Graveley Street (map)
Monday to Friday (closed holidays)
8:00 a.m. to 5:00 p.m.

Attend the VPD Professional Standards Section office, where staff will be available to explain the complaint process and assist in the completion of a complaint form:

100-525 West 10th Avenue (map)
Monday to Friday
8:00 a.m. to 4:00 p.m.

VOICEMAIL
Leave a voice message and contact information for the Professional Standards Section at (604) 717-2670.

EMAIL
Send a message or complaint to pss@vpd.ca.

FAX
Fax a completed complaint form to the Professional Standards Section at 604-717-2664.

MAIL
Mail a completed complaint form to:

Professional Standards Section
Vancouver Police Department
Suite 100-525 West 10th Avenue
Vancouver, BC
V5Z 1K9

Complaints can be made directly to the OPCC by:

IN-PERSON
Attend the Office of the Police Complaint Commissioner (OPCC):

Suite 501-947 Fort Street (map)
Victoria

VOICEMAIL
Leave a voice message and contact information at (250) 356-7458 (toll free 1-877-999-8707).

ONLINE
Complete an online complaint form located on the OPCC website.

EMAIL
Send an e-mail containing the details of the complaint to the OPCC.

FAX
Fax a completed complaint form to the OPCC at (250) 356-6503.

MAIL
Download a complaint form from the OPCC website and mailing it to:

Office of the Police Complaint Commissioner
PO Box 9895, STN Prov Govt.
Victoria BC V8W 9T8

 

Questions?

Check out our FAQs regarding complaints.

VPD Policies and Procedures

Contact Information

Professional Standards Section
Suite 100 – 525 W. 10th Avenue
Vancouver, B.C.
V5Z 1K9
Telephone (604) 717-2670
Fax (604) 717-2664
Email pss@vpd.ca

Public Service Counters

Cambie Street Station
2120 Cambie Street Vancouver

Graveley Street Station 3585 Graveley Street Vancouver

OPCC
Suite 501-947 Fort Street, Victoria
Phone (250) 356-7458
(toll free 1-877-999-8707)
www.opcc.bc.ca
E-mail info@opcc.bc.ca
Fax (250) 356-6503

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