Compliments and Complaints
The men and women of the Vancouver Police Department are
committed and dedicated to protecting and serving the citizens of
Vancouver. They are committed to making Vancouver a safer city by
providing service to its citizens through integrity, professionalism,
accountability and respect (IPAR) and are often recognized for their outstanding achievements.
If you have had a positive experience with a member of the
Vancouver Police Department or have recently observed a member of the
Vancouver Police Department who you feel is worthy of a compliment, we
would like to hear from you. We are extremely proud of our members and
your comments are greatly appreciated.
If you would like to make a compliment / comment, please e-mail email@example.com.
Filing a Complaint
Anyone who has concerns about the actions or conduct of a
VPD police officer, the service provided by VPD, or the policies guiding VPD officers, may file a complaint. The Provincial Office of the Police Complaint Commissioner (OPCC) explains the complaint process in the following brochure:
Complaints must generally be made within one year of an incident, and can be made directly to the VPD the following ways:
Attend one of the VPD Public Service Counters to obtain information and a complaint form:
2120 Cambie Street (map)
8:00 a.m. to 5:00 p.m.
3585 Graveley Street (map)
Monday to Friday (closed holidays)
8:00 a.m. to 5:00 p.m.
Attend the VPD Professional Standards Section office, where staff will be available to explain the complaint process and assist in the completion of a complaint form:
100-525 West 10th Avenue (map)
Monday to Friday
8:00 a.m. to 4:00 p.m.
Leave a voice message and contact information for the Professional Standards Section at (604) 717-2670.
Send a message or complaint to firstname.lastname@example.org.
Fax a completed complaint form to the Professional Standards Section at 604-717-2664.
Mail a completed complaint form to:
Professional Standards Section
Vancouver Police Department
Suite 100-525 West 10th Avenue
Complaints can be made directly to the OPCC by:
Attend the Office of the Police Complaint Commissioner (OPCC):
Suite 501-947 Fort Street (map)
Leave a voice message and contact information at (250) 356-7458 (toll free 1-877-999-8707).
Complete an online complaint form located on the OPCC website.
Send an e-mail containing the details of the complaint to the OPCC.
Fax a completed complaint form to the OPCC at (250) 356-6503.
Download a complaint form from the OPCC website and mailing it to:
Office of the Police Complaint Commissioner
PO Box 9895, STN Prov Govt.
Victoria BC V8W 9T8