Home > Your Government > City operations > Contact the City of Vancouver

Contact the City of Vancouver

3-1-1 agents answer your questions and help you request City services

Talk to us - we want to hear from you

Make 3-1-1 your first point of contact.

Our citizen service representatives know the best ways to help you get information, request non-emergency services, share concerns, and give feedback – without your needing to know the right department or employee.

Get service by phone in 175 languages

Speak your own language: Ask the 3-1-1 agent for an interpreter

您想用自己的母语交流吗?请联系 3-1-1 代理人获取口译服务

想要以自己的母語表達嗎?請聯絡 3-1-1 專員安排口譯人員服務

ਕੀ ਆਪਣੀ ਸਾਂ-ਬੋਲੀ ਵਿਚ ਗੱਲ ਕਰਨਾ ਚਾਹੁੰਦੋ ਹੋ? ਦੁਭਾਸ਼ੀਏ ਲਈ 3-1-1 ਏਜੰਟ ਨੂੰ ਪੁੱਛੋ।

모국어로 말하고 싶으십니까? 3-1-1 상담원에게 통역 서비스를 요청하십시오.

Vous voulez parler dans votre propre langue ? Appelez le 3-1-1 pour obtenir un interprète.

Bạn muốn nói chuyện bằng ngôn ngữ của mình? Hãy gọi cho nhân viên 3-1-1 để yêu cầu một phiên dịch viên. 

ご自分の国の言語でのお話をご希望ですか. 3-1-1エージェントに通訳をお望みとお伝えください.

Translate our website

Use Google Translate to view our website in over 50 languages for free. You may need to install Language Packs to view some of the languages correctly. Choose your language below.

Translate the site in other languages

Visit us in person

Location Hours
City Hall Main Building
453 West 12th Ave
at Cambie St
Monday to Friday
8:30am to 5:00pm
Development and
Building Services Centre
Ground floor
515 West 10th Ave
Monday, Wednesday, and Friday
8:30am to 4:30pm

Tuesday and Thursday
8:30am to 4:00pm

Engineering Services
5th Floor, 507 West Broadway
at Cambie St
Monday to Friday
8:30am to 5:00pm
Fire Prevention
Suite 201, 456 West Broadway
Monday to Friday
8:00am to 4:30pm

All locations are closed on weekends and holidays.

Address
5th floor
507 West Broadway
at Cambie St

Hours
Monday to Friday: 8:30am to 5:00pm

Weekends and holidays: Closed

Get directions

Address
Suite 201
456 West Broadway

Hours
Monday to Friday: 8:00am to 4:30pm

Weekends and holidays: Closed 

Get directions

Address
Ground floor
515 West 10th Ave
at Cambie St

Hours
Monday, Wednesday, Friday: 8:30am to 4:30pm

Tuesday, Thursday: 8:30am to 4:00pm

Weekends and holidays: Closed 

Get directions

Address
453 West 12th Ave
at Cambie St

Hours
Monday to Friday: 8:30am to 5:00pm

Weekends and holidays: Closed 

Get directions

Legend

 Free 2-hour parking when doing business with the City

 Bus stop and route

 SkyTrain station

 Bike route

 Accessible ramp

 Parking entrance and exit

 Building entrance 

Ask. Tell. Connect.

Phone 3-1-1 to ask, tell, and connect with the City

Outside Vancouver:
604-873-7000

Speak your own language

When should you call 9-1-1? Click to find out       Deaf? Have difficulty speaking? Click to learn how to make a TTY call

More ways to contact us

Tell us online

  • Want to comment?
  • Have a question?
  • Notice an issue?
  • Need a service?

If it's urgent, phone 3-1-1. Otherwise, tell us online.

We'll direct your message to the right place and share trending topics with City management to help the City always improve.

Tell us online

Website feedback

Have trouble using our website? Please tell us.

Give website feedback

City staff directory

Find contact information for individual City of Vancouver staff members using the City's directory, Quickfind.

Search the directory

Write to us

Our mailing address is:

City of Vancouver
453 W 12th Ave
Vancouver, BC V5Y 1V4

Last modified: Wed, 27 Nov 2013 11:26:08

Web feedbackStaff directory statusTell us online