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Contact the City of Vancouver

3-1-1 agents answer your questions and help you request City services

Talk to us - we want to hear from you

Make 3-1-1 your first point of contact.

Our citizen service representatives know the best ways to help you get information, request non-emergency services, share concerns, and give feedback – without your needing to know the right department or employee.

Get service by phone in 175 languages

Want to speak your own language? Ask the 3-1-1 agent for an interpreter.

Vous voulez parler dans votre propre langue ? Appelez le 3-1-1 pour obtenir un interprète.

Bạn muốn nói chuyện bằng ngôn ngữ của mình? Hãy gọi cho nhân viên 3-1-1 để yêu cầu một phiên dịch viên.

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Use Google Translate to view our website in over 50 languages for free. You may need to install Language Packs to view some of the languages correctly. Choose your language below..

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Visit us in person

City Hall
Main Building
City Hall
East Wing
Engineering
Services
Fire
Prevention 
453 W 12th Ave
at Cambie St
2675 Yukon St
at W 11th Ave
5th Floor
507 W Broadway
at Cambie St
Suite 201
456 W Broadway
Monday to Friday
8:30am to 5:00pm

Saturday, Sunday,
and holidays
closed
Monday to Friday
8:30am to 4:30pm

Saturday, Sunday,
and holidays
closed
Monday to Friday
8:30am to 5:00pm

Saturday, Sunday,
and holidays
closed
Monday to Friday
8:00am to 4:30pm

Saturday, Sunday,
and holidays
closed

Cross Roads Building
5th Floor
507 W Broadway
at Cambie St

Monday to Friday
8:30am to 5:00pm

Saturday, Sunday, and Holidays
closed

Get directions

Suite 201
456 W Broadway

Monday to Friday
8:00am to 4:30pm

Saturday, Sunday, and Holidays
closed

Get directions

2675 Yukon St
at W 11th Ave

Monday to Friday
8:30am to 4:30pm

Saturday, Sunday, and Holidays
closed

Get directions

453 W 12th Ave
at Cambie St

Monday to Friday
8:30am to 5:00pm

Saturday, Sunday, and Holidays
closed

Get directions

 

Ask. Tell. Connect.

Phone 3-1-1 to ask, tell, and connect with the City

Outside Vancouver:
604-873-7000

Speak your own language

When should you call 9-1-1? Click to find out       Deaf? Have difficulty speaking? Click to learn how to make a TTY call

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  • Need a service?

If it's urgent, phone 3-1-1. Otherwise, tell us online.

We'll direct your message to the right place and share trending topics with City management to help the City always improve.

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City staff directory

Find contact information for individual City of Vancouver staff members using the City's directory, Quickfind.

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Write to us

Our mailing address is:

City of Vancouver
453 W 12th Ave
Vancouver, BC V5Y 1V4

Last modified: Thu, 29 Nov 2012 10:19:24

Staff directory statusTell us online