You can contact us on our mobile app, online, over the phone, or in person.
Use the VanConnect app to:
Do you have a problem, concern, question, or comment? Tell us about it now using our online form.
Follow the City through various social media, such as Facebook, Twitter, YouTube, and Flickr.
City Hall is located at 453 W 12th Ave. Get a map, our business hours, and mailing address.
Confidentially report fraud, waste, and serious misconduct by City employees using this online form.
Find contact information for individual City of Vancouver staff members using the City's directory, Quickfind.
Mayor Gregor Robertson wants your feedback. Send him a message about what matters to you.
Call 3-1-1 and speak with a citizen service representative.
7:00am to 10:00pm daily
If you have a concern regarding a decision or action by the City of Vancouver, please do not hesitate to let us know.
In the event you have communicated your concern and feel that it has not been appropriately addressed, you have the right to submit a complaint or inquiry to the BC Office of the Ombudsperson, an impartial statutory office of the provincial legislature.
The Ombudsperson has jurisdiction to receive and review complaints regarding local governments, including the City of Vancouver. There is no charge to register a complaint with the Ombudsperson.BC Office of the Ombudsperson