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Contact us

You can contact us on our mobile app, online, over the phone, or in person.

Connect with us on the go 24 hours a day, 7 days a week

Use the VanConnect app to:

  • Send a service request or report an issue
  • Get status updates, news, and emergency information straight to your phone
  • Find maps to the nearest community centre, park, and road closures
  • Get quick links to watch Council meetings, connect with the Mayor and Council, view the latest news, and events 


Give us feedback

Tell us online

Do you have a problem, concern, question, or comment? Tell us about it now using our online form.

Join the conversation

Follow the City on social media

Follow the City through various social media, such as Facebook, Twitter, YouTube, and Flickr.

Find us

Getting here

City Hall is located at 453 W 12th Ave. Get a map, our business hours, and mailing address.

Search the directory

City staff directory

Find contact information for individual City of Vancouver staff members using the City's directory, Quickfind.

Tell the Mayor

Contact Mayor Robertson

Mayor Gregor Robertson wants your feedback. Send him a message about what matters to you.

Have an urgent request? Need translation service?

Call 3-1-1 and speak with a citizen service representative.

7:00am to 10:00pm daily

Outside Vancouver:

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Last modified: Fri, 11 Sep 2015 11:55:21

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