What it is
Digital maturity is when we use digital technology to:
- Create opportunities to improve service and engage with citizens
- Meet evolving demands for seamless, high-quality digital experiences across web, mobile, and social media channels
- Optimize investments in our organization, infrastructure, and open data
- Strengthen and connect with the local economy
How we measure it
We use four levels of digital maturity to measure our capability in four areas.
Levels of digital maturity
- Absent (limited or no capabilities)
- Exploring (basic systems and processes in place with some integration)
- Enabled (right systems and processes in place with deep internal and external integration)
- Connected (everyone can connect through their desired channel, setting an example for other cities to follow)
- Infrastructure and data
Where we're at
In 2012, PwC evaluated the City of Vancouver as being mostly exploring and enabled. We had the basics in place but there was room for improvement in how we used our digital channels.
Looking ahead to 2016, we are moving towards being in a connected state. Everyone – citizens, business, employees, and government – will connect and get service through their preferred channels.
View a larger diagram
Pillars to advance our digital maturity
Our four pillars focus on citizens, businesses, and government. Each pillar has a unique goal, objectives, and actions that we're completing to advance our digital maturity.
The pillars align with the City's Corporate Business Plan and are inspired by digital strategies from leading cities like New York City and Chicago.
Objectives are distilled from many ideas contributed by businesses, social service providers, citizens, and staff.