Home > Your government > City operations and policies > Website policies > Website accessibility

Website accessibility

The City of Vancouver is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We have made every effort to make our website accessible and easy to use by following the available standards and guidelines.

Website standards

Our website conforms to the Worldwide Web Consortium (W3C) Web Content Accessibility Guidelines. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines makes our website user friendly for everyone.

This site was built using code compliant with W3C standards for HTML and CSS. Standards compliant code means that the site displays correctly in current browsers and ensures that it will display correctly in future browsers

The following browser versions are the minimum requirement for accessing services and content on the City of Vancouver website:

  • Internet Explorer 11
  • Google Chrome 30 or higher
  • Mozilla Firefox 27 or higher
  • Safari 8 or higher

If you are using an older browser version, some online services, such as payments, may not function correctly.

The site is designed with consideration for people unable to use a mouse. The website can be navigated using your computer's keyboard or by using other assistive devices.

Portable Document Format (PDFs)

Some documents on this website are in PDF format. You need Adobe Acrobat to open these files. You can download Acrobat for free.

Screen readers

To assist our visitors who are visually impaired or blind, our website is compatible with screen reading software.

Exceptions

While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. Currently our PDF documents are not compatible with screen reading software.