The City is committed to the health and safety of all City staff and the public we serve. We are taking a careful, phased approach to recovering, restarting, and rebuilding, and are continuing to follow direction from the Provincial Health Officer External website, opens in new tab and WorkSafeBC. Our Emergency Operations Centre (EOC) is monitoring the situation and we will adapt our approach as needed to help ensure safe environments for staff and our communities.
This page is your central resource for information on how COVID-19 affects you and your work. Please visit this page regularly for the:
- Latest updates
Quick links to helpful resources
- FAQs and staff polices for COVID-19
- Ongoing COVID-19 Response Plan
- Events and gatherings
- Staff redeployment during COVID-19
- Restart employment support
- Manager support
- Ordering supplies and services
- Childcare for City staff
- Share your stories
- Health, safety, and your well-being
- Workplace signage
The COVID-19 core safety plan PDF file (490 KB) outlines essential safety protocols to ensure the health and safety of staff and citizens as we maintain, expand, and restart operations during the COVID-19 pandemic.
City Manager's message to staff - July 30
Watch Sadhu's latest video to staff expressing his thanks for all the amazing services we've continued to deliver to the public over the past several months, despite the constraints of the pandemic.
This video also includes a short recap of what's to come in the months ahead as we look to restart more of our operations and bring more staff currently on lay-off back to work.
The staff COVID-19 health phone line operates Monday to Friday, from 9am - 4:30pm to field and assist any health-related and re-opening questions. Please dial 604-873-7668 and press 2.
The staff COVID-19 safety phone line has moved to a voicemail system. If you have an occupational safety question, please call 604-873-7668, press 1, and leave a message along with your name, department, and phone number. The health and safety team will check messages throughout the day, and will aim to respond to messages left between the hours of Monday to Friday, 9am - 4:30pm on the same day.
If you have an urgent health and safety related question over the weekend, please reach out to your manager.
For other COVID-19 related questions, please email