How to minimize flooding

One way to prevent flooding is to keep storm drains clear of leaves and debris.

Be on the lookout for opportunities to do your part to prevent floods from happening.

If you know the history of your home, you will know when and under what circumstances your home could be more prone to flooding, and allow you to take the necessary precautions.

Report non-emergency flooding on City streets and sidewalks

Download Van311

Download Van311 Report online

Flood prevention tips

Cooking grease can clog drains

Manage grease or non biodegradable objects

Do not put grease or objects (diapers, plastic bags, panty hose, paper towels, hygiene products, cat litter) down your drains or toilets.

Cracked pipes can lead to flooding

Replace pipe systems in old homes

  • If you have an older home, consider replacing your sewer system with newer pipe.
  • Regular cleaning of the service connection helps maintain flow.
Storm drains or catch basins full of leaves or debris can contribute to flooding

Adopt a catch basin

  • Keep storm drains (also called catch basins) clear of leaves and debris
  • Adopt a catch basin to help water go with the flow. You'll be helping keep our streets free from flooding and participating in a fun way to get kids and family involved in the community.
  • Leaves and other debris can become trapped in catch basins, causing rainwater to back up and flood into the street
A storm sump needs to have a working backwater valve in order to help prevent flooding

Make sure your storm sump backwater valve is working properly

Get help with your water and sewer concerns

Report a fire hydrant issue

We maintain over 6,200 fire hydrants, and inspect hydrants regularly. Every building has a hydrant readily available in case of fire.

Fix leaks, floods, and sewage problems

Find out how to track down the source of water leaks, flooding, or drainage problems and when to call the City or an independent plumber.