Person's finger pressing elevator button

Residential elevators

Need assistance?

If you:

  • Need immediate evacuation from a building with an out-of-service elevator, phone 911
  • Are safe and it is not urgent, call the VPD non-emergency line: 604-717-3321

Many residential buildings in Vancouver have elevators that residents depend on to access their home. Building owners are responsible for:

  • Maintaining and repairing elevators
  • Keeping them in working condition at all times

All elevator maintenance and repairs must be completed as quickly as possible to reduce elevator outages.

What you need to know if you have a non-functioning elevator in your building