How to have a water ticket adjudicated

Before you apply for an adjudication hearing

  1. Check the water restrictions webpage to verify the allowable watering times and practices. Your ticket may be cancelled if:
    • You have a valid exemption permit
    • The ticket was issued to the wrong address
    • A duplicate ticket was inadvertently issued for the same incident
  2. If you think your ticket was issued in error, complete an adjudication request form.

How the adjudication process works

The adjudication process can take up to 1 year to finalize.

Once you dispute your ticket, you can only cancel your dispute by paying your ticket prior to your hearing.

Keep in mind:

  • An adjudicator cannot reduce the ticket amount
  • The issuing bylaw officer does not need to attend the hearing
  • A $25 adjudication fee is charged in addition to your ticket if the ticket is upheld
  • You must submit a separate application for each ticket you choose to dispute
  • A paid ticket cannot be disputed

Steps in the adjudication process

  1. Apply for a hearing
  2. Talk to a screening officer
    • A screening officer will contact you to discuss your application.
      • If your ticket is cancelled, the process ends here. 
  3. Attend a hearing
    • An adjudicator will make a decision based on the facts of your case.
      • At this point, the ticket will either be cancelled or upheld.
  4. Ticket is upheld
    • Pay the full non-discounted ticket plus a $25 fee.
      • If you pay, the process ends here.
  5. Unpaid ticket goes to a collection agency
    • You will owe the ticket value, plus 50%, plus a $25 fee.

Pay your ticket now

Pay now

Have a ticket adjudicated

Apply now

Know the water restrictions

Water restrictions

Avoid getting a ticket by knowing when you can water your lawn or garden, and by preventing water wastage.