Renter Office news


October 2021


  • Learn about tenancy rules through RentSmart and TRAC courses 
  • Reminder to apply for our Renter Services Grants
  • Contact details for the Renter Office

Welcome to the October edition of the Renter Office newsletter

Sign up for tenancy education courses with RentSmart and TRAC 

Whether you’re navigating the status of your tenancy or confused about how to budget for maintenance issues, it never hurts to get a quick refresher on the basics of renting in BC. That’s why there’s a number of free tenancy education courses to learn more about your rights under the Residential Tenancy Act and help you succeed in your tenancy. You can register for the following free online courses offered by the RentSmart Education and Support Society and Tenant Resource and Advisory Centre (TRAC):  
RentSmart Certificate Virtual Course
This evening course by the RentSmart Education and Support Society is a fun and interactive way to understand your rights and responsibilities as a tenant. It will be a mix of virtual Zoom meetings and self-paced modules to complete. Once you finish the course, you will receive a RentSmart Certificate which is recognized by many housing providers in BC, including BC Housing and the Capital Regional Housing. 

  • Virtual Course – Nov 10-19 – REGISTER

Renting it Right: Finding a Home 
This online course by TRAC will be very helpful for people who are becoming renters for the first time. The self-paced modules will cover where to search for housing, what a tenancy agreement covers and how to craft a strong rental application.

Renting It Right: Rights and Responsibilities
This self-paced online course by TRAC covers the legal rights for landlords and tenants, including topics such as paying your rent, ending a tenancy and resolving issues with your landlord. Once you’ve passed the course, you will receive a certificate that is recognized by LandlordBC and may help with securing housing.

Providing legal support to renters at First United Church 

There is still time to apply for our Renter Services Grants on VanApply, the City’s new grant application system – applications close on Nov. 2 at midnight! If your organization has a project that helps empower Vancouver renters to understand their rights, pursue their legal rights and retain their housing through community programming and innovative projects, you might be eligible for funding through these grants.  
How to Apply
Before you apply, we encourage you to check out the following how-to videos on navigating the new system:

  1. Introduction to VanApply
  2. Managing organization profiles
  3. Applying for grants

Apply now

Contact us at the Renter Office 

The Renter Office is here to support you with any questions you have. Please email or call us through the Renter Enquiry Line. 

If your tenancy issues fall under the Residential Tenancy Act, we will connect you with Residential Tenancy Branch and other community resources. We offer phone services in Mandarin and Cantonese and hope to offer additional languages in the future. Let us know if there’s a language that you’d like our services to be offered in through the contact details above.

What's next?

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City of Vancouver - 453 West 12th Avenue - Vancouver - BC - V5Y 1V4