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VanConnect is your on-the-go connection to City Hall

May 28 2015

“The new VanConnect app provides faster and more convenient opportunities for residents to stay informed, get involved, and make daily life even better in Vancouver neighbourhoods," says Mayor Gregor Robertson.

VanConnect app displayed on phone

You now have a quicker and easier way to connect with City Hall and access online services from anywhere, at any time, thanks to our newest mobile app: VanConnect.

What is VanConnect?

VanConnect is an app for your smartphone that:

  • Allows you to view and access information about various City programs and services
  • Increases online engagement, giving you the ability to submit a service request for issues you spot around the city from abandoned garbage and graffiti removal, to pothole and street light repairs

“We’re committed to opening up City Hall and making it easier than ever before for residents to access City services and engage with our community,” says Mayor Gregor Robertson. “The new VanConnect app provides faster and more convenient opportunities for residents to stay informed, get involved, and make daily life even better in Vancouver neighbourhoods.

“Whether you want to report a pothole, find your nearest fitness centre, check upcoming road conditions, or send an idea to City Council, the launch of the VanConnect app means that all the information you need is only as far away as your smartphone.”

"VanConnect is an effective way for our neighbourhood to communicate with the City in a quick and effective manner regardless of the time of day," says Sharon Townsend, Executive Director, South Granville Business Improvement Association. "We're able to report large volumes of incident reports in an efficient manner with the ability to track each item through to completion. This has helped us maintain a clean and safe community for our residents, workers, and visitors."

Learn more about VanConnect 

Get VanConnect now

If you have a smartphone, you can download VanConnect from the Apple or Google stores for your Android phone (Ginger 2.3 or later) or iPhone (iOS 6 or later).

Download VanConnect for your iPhone in the App Store Download VanConnect for your Android phone on Google Play

Beyond submitting a service request, additional features of VanConnect

In addition to being able to submit a service request, through VanConnect you can:

  • Use the Waste Wizard search function to find out if an item is recyclable or garbage
  • See current road closures using an interactive map
  • View recreation maps that lists where all our parks, community and fitness centres, ice rinks, arenas, skateboard parks, and swimming pools are located
  • Access online services for parking, dog licences, trade and building permits, employment opportunities, and tax and utility information
  • Watch Council meetings through live streams and contact the Mayor and Council directly
  • Stay up to date on the latest news and calendar of events, with direct access to our social media accounts

The app also gives us the ability to communicate directly with you through push notifications. In the event of an emergency, we will be able to use the app to send emergency messages directly to you.

We will continue to update the app to increase the number of service issues that can be reported and add new tools to help simplify interaction with City Hall.

The VanConnect mobile app supports and aligns with the our Digital Strategy to increase citizen engagement and access.

How to submit a service request through the app and follow its progress

To submit a service request through the app:

  • Take a photo of the issue
  • Write a brief description of the issue

The GPS pinpoints the location and the photo is instantly uploaded to the app's display. Integrated systems route the service request to the appropriate City department for action, and you can follow the progress of your request and get notified when it is complete.

The app is available at any time of day. For a more urgent matter, you can call 3-1-1 directly.

Find out more about VanConnect


Request City services, find facilities, get updates, and more – all on the go. Get VanConnect for your iPhone or Android phone.

Learn about the City's Digital Strategy

The Digital Strategy aims to enhance multidirectional digital connections between families like this one and business and government.

Digital Strategy

How we're enhancing digital engagement and access, improving digital infrastructure, and supporting the digital economy.