Tickets are only available for purchase online at designated times to manage capacity and to limit contact upon entry.
Information icon We are not accepting coupons or complimentary passes at this time. Check “Passes, Coupons, and 3rd Party Ticketing” tab for details.
A service fee of $1 will be added to each ticket for non-members. This fee allows us to offer ticketing from an online platform to ensure that we can manage capacity and provide our visitors with the safest, touch-free experience.
Visitors and members are required to purchase a ticket online for a designated time slot. Arrive 5 minutes prior to the start of your time slot and line up. This will allow our staff to scan your tickets promptly to ensure you have access to the conservatory for your full 45-minute booking.
If you require an attendant
You do not need to purchase a ticket for your attendant. Purchase your own ticket online and let our staff members know your attendant is accompanying you when you present your ticket for scanning.
Leisure Access Pass (LAP) holders
Bring your pass and present it to our admissions staff upon arrival. You cannot book a ticket online in advance if you would like to apply your discount.
As we are operating at a limited capacity, you may experience a wait time if the entry time you arrive during is fully booked.
Changes to time slots
- Missed time slot: you will not be permitted into the conservatory and must reserve a different time slot with spaces available. A ticket service fee may apply.
- Conservatory closure: you will be contacted by TicketZone and will be allowed to exchange your ticket for another date or time.
- Rescheduling day or time: contact TicketZone directly at email@example.com. A service fee may apply.
Visitors must arrive on time to have access to the conservatory for their full 45-minute booking period. The conservatory will be cleared out at the end of each 45-minute time slot so our staff can sanitize high touch-points areas and monitor a safe capacity.
We encourage you to present your ticket on a mobile device, but printed tickets are accepted.
Affected activities and events
- Parking lots: paid parking lots in Queen Elizabeth Park are open. If you are not able to maintain a 2-metre distance from others when exiting your vehicle, wait inside until it is safe to get out
- Memberships are not sold on site
- The 5-visit pass is not available for purchase or redemption at this time
- Educational programs are cancelled until further notice
- If you are interested in renting the conservatory for an event or photo shoot, email firstname.lastname@example.org for more information.
- The pathway around the conservatory is a one-way route.
- The gift shop is closed.
Physical distancing from others
- Help prevent the spread of COVID-19. Masks are now mandatory in all indoor public spaces.
- Everyone is required to keep a 2-metre distance from others outside their household at all times.
- Signs throughout the conservatory remind visitors to physically distance.
- Markers placed on the ground to show 2-metre spacing at each queue.
- Stanchions set up to ensure safe entry and exit of visitors through the conservatory.
- No wheelchairs available to borrow.
- All regular conservatory rules apply including:
- No pets other than certified BC guide dogs
- No food or drinks
- No external plant life
- No selfie sticks
Cleaning and washrooms
- The conservatory washrooms, high-touch points, and ticketing huts will be cleaned thoroughly throughout the day
We are not recruiting volunteers at this time. Only a limited number of Park Board staff will be working on site.
Connect with us
If you require urgent assistance or have questions that do not relate to online ticketing, phone us at 604-257-8584.