Park facility no-show guidelines

Due to the limited number of available recreation sessions and to allow more community members to enjoy our facilities, no-show guidelines apply to all registered fitness, pool, and rink sessions.

How to cancel your sessions

Effective May 8, 2021, customers will be able to withdraw online from all Park Board fitness, pool, and rink sessions with a scheduled start date of May 11 and onward.

If you are unable to attend your swim, skate, or fitness session, please cancel in advance to receive a refund.


Cancel through your account at by 11:59pm the day before your session.

Read our online session withdrawal help-guide (3 MB)

By phone or in-person

Cancel at the recreation facility where you booked your session by 3pm the day before your weekday session (Tuesday to Friday) or by Friday 3pm for weekend sessions (Saturday, Sunday, Monday).


Credit card customers

When sessions are cancelled within the cancellation period, paid transactions will be refunded back to your account and credit can be used towards a future booking.

Call your recreation facility to request a refund to your credit card.

Pass holders

If you register for a swim, skate, or fitness session using your recreation pass but cannot attend, withdraw from the session online or by calling the facility where you booked your session. If you do not withdraw in advance you may be contacted by Park Board staff.

Missing multiple sessions could result in visit deductions or suspension of pass privileges.

Current suspensions will continue to remain in place until the specified suspension end date.