Victim Services

The mission of the Vancouver Police Department's Victim Services Unit is to provide crime victims, witnesses and their family members with professional, supportive and timely assistance, to lessen the impact of crime and trauma.

Referrals to victim services are typically made by the officer on scene; however, individuals can self-refer to the program by contacting the Victim Services Unit. Staff are able to assist victims by providing emotional support, information and referrals, and assistance with Victim Impact Statements and Crime Victim Assistance forms. 

Victim Services provides support to individuals for all types of crime in the City of Vancouver, who may or may not have reported the crime to the police or who may or may not be involved with the criminal justice system.

Meet Lucca, the VPD's Trauma Dog:


Services Provided

Emotional Support

Victim Services provides victims with emotional support to assist in lessening the effects of crime and trauma. The program does not provide counselling services to victims; however, we will provide appropriate referrals to counselling services.

General Information

Victim Services can provide information on:

  • the justice system
  • relevant federal and provincial legislation
  • programs pertaining to victims of crime, crime prevention, safety planning and other resources

Justice Related Information

Victim Services can provide or facilitate victim's access to case-specific information which may include:

  • the status of the police investigation
  • charges laid against the offender
  • protective orders
  • outcome of court appearances
  • the custodial stats of the convicted offender and length of sentence / parole information

Practical Assistance & Support

Victim Services can: 

  • provide additional supports and or services and make appropriate referrals to community, government, justice, health and / or other resources
  • make appropriate referrals for community resources such as counselling, support groups, financial assistance and housing
  • assist victims in completing documentation and application forms for the Crime Victim Assistance Program (a financial benefits program administered by the Ministry of Public Safety and Solicitor General) and Victim Impact Statement
  • provide other practical support and assistance as needed

Police Call-Outs

At the request of the police, Victim Services will attend a crime scene to provide crisis intervention, emotional support and practical assistance for incidents such as:

  • assault
  • break and enter
  • sexual assault
  • domestic assault
  • homicide
  • robbery
  • sudden death
  • suicide
  • criminal harassment
  • other traumatic incidents

Ministry of Public Safety & Solicitor General

The Ministry of Public Safety and Solicitor General – Victim Services Division can be reached at (604) 660-5199. Programs administered by the Victim Services Division include the Crime Victim Assistance Program (CVAP) and the Victim Safety Unit.

Crime Victim Assistance Program (CVAP)

CVAP is a financial benefits program to assist victims, immediate family members, and witnesses in dealing with the effects of violent crime. CVAP helps to offset financial loss and assist in recovery from injury. CVAP is part of a network of victim service programs throughout B.C. For more information and a link to the application, please visit the Crime Victim Assistance Program website.

Victim Safety Unit

The Victim Safety Unit provides information to victims about the status of the accused (person charged with the crime) or offender (person convicted of the crime) when the person is supervised by B.C Corrections. Victims must register for this service. Please visit the Victim Safety Unit website for more information and application form.

Community Agencies

Many different Vancouver community agencies provide specialized Victim Services.

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In Crisis?

Call the Crisis Intervention and Suicide Prevention Centre of B.C. Crisis Line 24 hours at (604) 872-3311.

Are You Interested in Working in Victim Services?

Check our current vacancies for any positions that are available.

Contact VPD Victim Services

Victim Services Unit
Vancouver Police Department
2120 Cambie Street
Vancouver, BC V5Z 4N6

Telephone: 604-717-2737
Email: vpd.vsu@vpd.ca

Please note that this email address is not monitored 24 hours a day and we are unable to take crime reports by email. If you have an emergency, please call 9-1-1.

Regular office hours are from 8:00 a.m. to 6:00 p.m. Monday - Friday; 24-hour on-scene crisis response at police request.

Being a Prepared Courtroom Witness

See Victim Services information on witness orientation, courtroom etiquette and procedures (PDF).

International Award

The Victim Services Unit is the proud recipient of the 2017 International Association of Chiefs of POlice Award of Excellence in Victim Services.

Other Helpful Links