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information Check FAQs

Q. Do I need an appointment to drop off my Police Information Check?

A. No appointment is necessary. We are open seven days per week, including statutory holidays, from 8:00 am to 5:00 pm. We recommend attending early in the morning or on the weekends when it is less busy. The afternoons can be very busy with line-ups longer than one hour.

Q. May I submit my application by email or fax?

A. No. You must attend the Vancouver Police Department at 2120 Cambie Street in person.

Q. I currently reside outside of Canada and require a Police Information Check. What can I do?

A. If you currently reside outside of Canada and require a local police record check from the Vancouver Police Department, please review the following in order to process your request without delay:

  • a processing fee of $75.00 in the form of a certified cheque or money order made payable to the "City of Vancouver" and drawn in Canadian funds must accompany your request

  • if you have been convicted of a criminal offence in Canada, please include an additional $25 processing fee, as your fingerprints will need to be sent to the RCMP for confirmation of criminal convictions; if you have criminal convictions in Canada and do not submit the processing fee, your Police Information Check will be delayed until the fee is obtained

  • clear copies of your identification (see Identification Requirements)

  • include a fully completed VPD Police Information Check Form

  • documents from the government or an organization that clearly explains whether you require a fingerprint search through RCMP in Ottawa (see Fingerprinting Service) or a Police Information Check conducted by the local police agency where you previously resided (i.e. Vancouver)

  • we require an original set of your fingerprints which you should obtain and have certified at a local police station where you currently reside

  • a brief letter:

    • listing the addresses where you lived in the City of Vancouver (if you lived in a suburb such as Burnaby, North Vancouver, West Vancouver, Richmond or Surrey, you will need to contact that police agency)
    • listing all the names that you have ever used (i.e. birth name, Canadian name if your family name is different, maiden name, alias, nicknames, change of name)
    • indicating the address where you want the results mailed to
    • explaining if you would like someone else to pick up the results on your behalf; indicate your permission for the individual to pick up your documents (this person will be required to produce ID to pick up)

Please mail the complete package to:

Vancouver Police Department
Attention: Police Records Check
3585 Graveley Street
Vancouver, B.C.
V5K 5J5

Please note: We are unable to courier Police Information Check results unless you arrange a courier pickup yourself.

If you live outside of Canada and need a Canadian Police Certificate based on a fingerprint search, contact an accredited agency in Canada to determine their procedure and fees.

You will need to go to your local police agency and have your fingerprints taken, and the accredited agency that you choose will digitize them so they can be submitted to the RCMP in Ottawa.

Q. I already had a Police Information Check done for work last year. Do I need to pay to get another one if I'm applying to be a volunteer now?

A. Yes. Anytime you are asked to get a Police Information Check, you must pay to have one processed. It is not an item that can be re-used.

Q. My employer has requested more than one Police Information Check. Do I have to pay for every one?

It will cost $10 for each additional embossed original. In order to offer this reduced fee, you will need to make the request on the same date that you apply - this cannot be backdated or offered on a future date.

Q. How long is a Police Information Check valid?

A. The Vancouver Police Department does not include expiry dates on completed Police Information Checks. It is the discretion of an employer or volunteer organization to establish guidelines related to recent and acceptable Police Information Checks.

Q. How long does it take to get my Police Information Check back?

A. The length of time it takes for us to complete a Police Information Check depends on our customer volume. Typically, they are completed within one to two weeks if there is no follow-up that needs to be completed. If the applicant has lived elsewhere in Canada in the last five years or there are files that need to be reviewed, the process can take up to four weeks. Please check our webpage for current processing times.

Q. Can I pay an extra fee to expedite my Police Information Check?

A. The VPD does not offer an expedited service for Police Information Checks. All applicants are processed in order of date received. However, if the applicant is leaving the county and needs to take the Police Information Check with them, they can bring in a copy of their flight information and we will do our best to get the check done in time. We recommend that anyone who requires a Police Information Check attend in person as soon as possible to avoid any timing conflicts.

Q. I heard that I can get a volunteer record check done for free. Why are you charging me a fee?

A. In February 2013, The Minister of Justice announced that the provincially run Criminal Records Review Program would be amended to also provide free criminal record checks for volunteers who work with children and/or vulnerable adults. In order to participate, your volunteer organization needs to register or “opt into” the new program. Enrolment is not mandatory and volunteer organizations may choose not to register and continue using the police for this service.

Q. What is the difference between a Police Information Check and a check done by the Criminal Records Review Program?

A. For a comprehensive list of the differences, please review “Police Information Check VS Criminal Record Review Program – What is the Difference?” or send an email to IMSManager@vpd.ca and we will respond to any questions you may have.

Q. I am an HR advisor and I received a Police Information Check from one of my employees. How can I tell if it has been tampered with?

A. Employers and volunteer agencies should only accept PIC and PIC-VS results from the Vancouver Police Department:

If you have any questions regarding the authenticity of a police information check, please call at (604) 717-3044.

Q. What systems do you review when conducting a Police Information Check?


  • Legacy RMS – Vancouver Police Department Records pre-March 2001
  • PRIME – Police Records Information Management Environment – post March 2001
  • CPIC – Canadian Police Information Centre (national police database held at the RCMP central repository in Ottawa)
  • PIP – Police Information Portal (local databases of police agencies across Canada)
  • JUSTIN – Justice Information (BC Court Information)

Q. What information will be released on my Police Information Check?

A. A comprehensive list is on this website; please refer to Information for the Applicant.

Q. Why do I have to pay $25 to the RCMP to complete a Vulnerable Sector Check for Employment Purposes?

A. The RCMP does not retain the $25 processing fee for vulnerable sector checks. Fees are payable to the Receiver General for Canada, in accordance with federal regulations, and are deposited into the Consolidated Revenue Fund.

For purposes of volunteer positions (no payment for services), there is no federally regulated processing fee that has to be submitted to the RCMP for requesting a vulnerable sector check.

Q. What does the RCMP do with the fingerprints after the vulnerable sector check is completed?

A. The RCMP destroys fingerprint submissions 90 days after a search is completed, and the results are returned to the Vancouver Police Department. The fingerprints are not added to the RCMP National Repository of Criminal Records and are not searched for future purposes.

Q. When I came in, they took my fingerprints. Does the Vancouver Police Department keep them?

A. No. After we complete your Police Information Check, we destroy them within ten days.

Q. I want to adopt a child. Why do I have to submit my fingerprints to Ottawa?

A. In addition to a Police Information Check, all adoption applicants must submit their fingerprints to the RCMP Canadian Real-Time Identification Services (CCRTIS).

For the protection of our most vulnerable and in the interest of public safety, CCRTIS will use the fingerprint submission to verify if an individual has a record for pardoned sex offences. If one exists, CCRTIS will seek approval from the Minister of Public Safety to determine if the record should be disclosed.

Q. A file was released on my Police Information Check and I would like a copy of the police report. How can I obtain one?

A. If the file originated from the Vancouver Police Department, please contact our Information & Privacy Unit at 604-717-3071. For files originating from other police agencies, please contact them directly for information on how to obtain a copy of the report.

Q. I don’t agree with the information that was released on my Police Information Check. What can I do?

A. First, please call (604) 717-3044. If you are still not satisfied with the information provided, please refer to the Reconsideration Request Process.


Other FAQs

See the VPD's list of general frequently asked questions (FAQs).

Need More Information?

Information for Applicants

Information for Employers and Volunteer Organizations

Police Information Checks Vs. BC Criminal Record Review Program Reviews - What is the Difference?