Contact the City of Vancouver
Vancouver City Hall
City of Vancouver
453 West 12th Avenue
Vancouver, BC V5Y 1V4
Canada
General enquiries:
Phone: 3-1-1
Outside Vancouver or are unable to reach
3-1-1, phone: 604.873.7000
TTY service: 7-1-1
info@vancouver.ca
City Hall hours:
Monday - Friday
8:30 am - 5:00 pm
City Hall East Wing:
8:30 am - 4:30 pm
Media enquiries:
604.871.6336
City of Vancouver services and departments
Use the City's QuickFind tool to search for phone numbers, e-mail addresses and fax numbers for City staff, services and programs. You can also download the City's Telephone Reference Guide 
(152 kb), or view our Departments and/ or Services pages.
Use the Engineering services requests online form to report a problem with garbage collection, street/ sidewalk repair, street light repair, flooding and/ or sewer line backups.
Vancouver Police Department
Emergencies: 9-1-1
Non-Emergency: 604.717.3321
Switchboard: 604.717.3535
Fire & Rescue Services
General Inquiries: 604.665.6000
Vancouver Parks and Recreation
General Inquiries: 604.257.8400
Vancouver Public Library
General Inquiries: 604.331.3603
Mayor and City Councillors
Find contact phone numbers, mailing addresses, and e-mail addresses for the Mayor and City Councillors on the Vancouver City Council's web pages.
Website enquiries
Send your questions, comments or suggestions to webmaster@vancouver.ca.
FAXback
FAXback allows anyone with a touch-tone phone and a fax machine to obtain documents from a catalogue of City information. Learn more about FAXBack services.