Report issues and request services with Van311

How we serve you is changing for the better. Our new Van311 app is replacing our previous VanConnect app—offering you a new and improved way to connect with City services! 

Van311 will be available for download starting Wednesday, August 17 on Google Play and the App Store. 

Screen capture of Van311 screen on mobile phones

New to Van311? What you need to know

New, improved services

  • 50+ new service request types
  • Improved service status and resolution messaging
  • Locate the nearest community centre, park, road closures, and more
  • Submit service requests without creating an account
  • Inclusion of comment forms for leaving feedback to City Council and more
  • Quick access to our most popular requests and ways to browse forms

App store Google Play

No smartphone?
You can also report an issue or request a service on your desktop.

 Try it now

We want your feedback

Help us keep improving. Tell us how we can make the app better.

Give feedback for Van311