Contact us

Contact us online, by phone, or in person.

Report an issue or request a service

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Send general feedback, comments, questions

Tell us online

Visit City Hall 453 W 12th

Get location details and office hours

Find a City employee

Search our staff directory

Make a media request

Email or call with media requests

Phone 3-1-1 for urgent requests and language interpretation

Hours: 7am to 10pm daily

Outside Vancouver: 604-873-7000

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We want to hear from you

Take our 3-1-1 customer service survey

Contact elected officials online

Contact Mayor Stewart

Mayor Kennedy Stewart wants your feedback. Send him a message about what matters to you.

Contact Council

Contact City Council and the mayor as a group.

Contact the Park Board

Give feedback about a park, community centre, pool, rink, or other Park Board facility.

Share your thoughts on the latest issues

Join a consultation

Comment on an application for rezoning or development

Make a complaint

Complaints to the BC Ombudsperson

If you have a concern about a decision or action by the City you feel hasn't been properly addressed, you can make a complaint to BC Ombudsperson