Whistleblowing: Reporting serious wrongdoing at the City of Vancouver

Policy

The City of Vancouver’s Whistleblower Policy (COUN-010) (155 KB) requires employees and encourages the public to report alleged serious wrongdoing involving City resources, assets, and programs to the Office of the Auditor General (OAG) for the City of Vancouver.  

The OAG operates independently from the City's administration and reports directly to Council.

Confidentiality

Confidentiality is critical to maintaining the integrity of the Whistleblower program and is protected under the Whistleblower Policy. The OAG takes all reasonable steps to protect the confidentiality of the reports it receives in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA). Disclosure of information without consent would only occur in very rare circumstances — for example, if the OAG is required to do so by law.

Anonymity 

You aren't required to provide your contact information to make a whistleblower report. However, there may be cases where the OAG is unable to investigate your report if it can't communicate with you to collect additional information.

For questions about how the OAG uses personal information, contact the Whistleblower Team:

Email: [email protected]
Leave a secure voicemail:  604-871-6211

If you choose to provide your contact information, it will only be used by the OAG to communicate with you about your allegation. It will not be shared with the City without your consent.

Another option is to use a reporting method that protects your identity while still allowing communication with our office, such as using a temporary email address.

Protection against retaliation

The Whistleblower Policy protects anyone who makes a whistleblower report in good faith from retaliation. Retaliation can be reported to the OAG for referral to the City Manager or their designate for investigation through the online form or by email at [email protected]

Who can be investigated

The Whistleblower Policy allows the Auditor General to investigate allegations of serious wrongdoing involving City of Vancouver employees (including Park Board employees), volunteers, and contractors. It does not cover allegations involving the public, the Vancouver Police Department, Mayor and City Council, or Commissioners of the Vancouver Board of Parks and Recreation.

Allegations regarding the Mayor or City Council should be reported to the City of Vancouver Integrity Commissioner

Can be investigated

  • Employees
  • Volunteers
  • Contractors

Can't be investigated

  • The public
  • The Vancouver Police Department
  • Mayor and City Council
  • Vancouver Board of Parks and Recreation Commissioners

What can be investigated

To make sure your concern is addressed, it’s important to raise it in the appropriate place.  

When making a report to the Auditor General, you don’t need to be certain that serious wrongdoing has occurred. However, you should consider what serious wrongdoing includes and that it is a high threshold.  

Generally, whistleblowing is not the place to raise complaints about municipal services or a City of Vancouver employee’s conduct, unless the allegations could meet the criteria of serious wrongdoing.

Serious wrongdoing includes several circumstances that could have a significant negative impact on the City of Vancouver’s financial assets, resources, reputation, or public accountability.

Types of issues the Auditor General can investigate

  • Conflicts of interest
  • Fraud
  • Serious misuse of public funds or assets
  • Waste

Types of issues the Auditor General can’t investigate

  • By-law violation notices, such as parking tickets
  • Complaints about Mayor and Council
  • Complaints about the Vancouver Police Department
  • Code of Conduct issues such as harassment
  • Municipal services issues like waste disposal, recycling, and street cleaning
  • Noise complaints 
  • Private property use issues

Where to send complaints the Auditor General can't investigate

For other types of complaints, refer to the Complaints Referral Guide (148 KB) to find an appropriate contact.

Serious wrongdoing under the Whistleblower Policy

How to submit a report

Use the complaint self-assessment tool to check whether your concern falls within the scope of the Whistleblower Policy. 

There are 3 ways to make a whistleblower report to the OAG:

What to expect after filing a whistleblower report

Complaint self-assessment tool

Use this tool to check whether your concern could be investigated by the OAG. 

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