City Hall operations and policies

Contact the City

Use our VanConnect app and feedback form. Phone 3-1-1. Reach out on social media. Visit us in person. Use our staff directory.

Organizational structure

Learn what each service group does to support the community.

Reimagine City Hall

We want you to help us envision the City Hall we will need to support the evolving needs of the public and staff.

Pop-Up City Hall

Pop-Up City Hall brings City services directly to people and communities that have trouble accessing in-person City services.

Official visits and study tours

Arrange a visit for dignitaries and delegations with our external relations and protocol office.


We aren't taking flag-raising requests during our deconstruction of the nearby East Wing building.

Corporate policies and procedures

Learn about the principles and rules we use when working with employees, board members, officials, visitors, and vendors.

Mission and values

Create a great city of communities that cares about our people, environment, and opportunities to live, work, and prosper.

Website policies

Find our website terms of use, privacy policy, accessibility commitment, and privacy policy.