Report issues and request services with Van311

Van311 is a new and improved way to connect with City services. It has replaced our previous app, VanConnect.

Van311 is available for download on Google Play and the App Store. 

Phone 9-1-1 if you need police or fire services, or have a medical emergency.

Screen capture of Van311 screen on mobile phones

New to Van311? What you need to know

New, improved services

  • 50+ new service request types
  • Improved service status and resolution messaging
  • Locate the nearest community centre, park, road closures, and more
  • Submit service requests without creating an account
  • Inclusion of comment forms for leaving feedback to City Council and more
  • Quick access to our most popular requests and ways to browse forms

App store Google Play

No smartphone?
You can also report an issue or request a service on your desktop.

 Try it now

We want your feedback

Help us keep improving. Tell us how we can make the app better.

Give feedback for Van311