VanConnect app not loading for some iOS and Android users
How to solve the issue
1. Go into device settings for the app and clear the app's storage/data
2. Re-launch the app and log back in
1. Log out of the app and log back in
2. If this feature is not accessible, uninstall and reinstall the app from the App Store
Submit service requests anywhere, any time
Report garbage, graffiti, broken street lights, an empty home, and more. Give a short description, GPS the location, upload a photo.
Get updates, news, and emergency info
Create an account to get status updates about your requests, emergency info, and important events straight to your phone.
Find community centres, parks, road closures, and more
Use your GPS to get local, real-time information and events about your community.
Connect and engage with the City on the go
Watch Council meetings, connect with Mayor and Council, view the latest news, events, and more.
Not ready to download? Try a live version of the app in your browser.
Connect with us on the go — 24 hours a day, 7 days a week
Submit a service request anywhere, any time
Get updates, news, and emergency info straight to your phone
Locate the nearest community centre, park, road closures, and more
Connect with the City on the go
the app launch
to 311 via the app