Person typing on a laptop at a coffee shop table with a cup of coffee and a smartphone next to them.

New AI chatbot improves access to City information and support

March 7 2025 –

The City of Vancouver is launching a new AI-powered chatbot next week to assist the public after hours in finding information and answers to common questions.

Visitors to the vancouver.ca website will initially find this self-serve tool on select webpages of vancouver.ca. A full rollout across the website will happen over the coming months.

Residents requiring additional help can continue to access 3-1-1 agents via live chat from 9 am to 4 pm Monday to Friday or by phone from 7 am to 7 pm Monday to Friday, and 8 am to 5 pm on weekends and holidays. The chatbot will be available daily from 4:30 pm to 8:30 am, providing immediate assistance when live chat support is unavailable.

How to use the City’s chatbot:

Users can easily start a conversation by clicking on the chatbot icon at the bottom right of the webpage. The chatbot can help with:

  • Answering frequently asked questions
  • Directing users to relevant pages on vancouver.ca

The City encourages users to provide feedback through a short survey at the end of their AI chat. The chatbot is still learning, and this valuable input will help improve the tool’s functionality and user experience.

The City’s AI Advisory Committee (AIAC) oversees the use of AI technologies within the City, with representation from Risk, Equity, Privacy, Legal, Indigenous Relations, Finance, Human Resources and Technology Services. As part of the City’s commitment to responsible AI adoption, this initiative aligns with the Ethical and Responsible Standards set forth by the Government of Canada.

Exploring the adoption of artificial intelligence aligns with one of Council’s Strategic Priorities (490 KB) of Good Government. Through implementation of AI technology, the City can enhance service delivery and explore innovative solutions to meet the needs of residents, businesses and visitors.