Appeal your evaluation

The Engineering Services Department recognizes that its branch evaluations can significantly affect the annual amount of payment service providers receive from the City.

The department wants to ensure that trucking and hauling service providers are treated fairly, that they have the opportunity to understand the reason for their ranking through assessments, and to bring forward their concerns through the following appeal process.

First appeal

The first appeal should be to the equipment superintendent of the branch you provide services for.

The branch has prepared the assessments, and it has the best day-to-day knowledge of your work performance.

They should be able to provide a satisfactory response to your questions.

Second appeal

If you are not satisfied with the response to your first appeal, or feel you are being treated unfairly, submit a brief written explanation of your concerns to the contract management superintendent.

The contract management superintendent is familiar with the trucking/haulage services process but is not associated with the day-to-day operation of individual branches.

The superintendent can provide an independent review that will determine if the assessment process has been followed properly and your specific concerns have been investigated.

Your concerns should be made in writing, and addressed to:

Contract Management Superintendent
Manitoba Works Yard
250 West 70th Avenue
Vancouver, BC
V5X 2X1

Final appeal

If the second appeal does not resolve concerns to your satisfaction, a final appeal is through the City’s Office of the Director of Supply Chain Management.

This office is completely independent from Engineering Services and deals with the majority of supply contracts with the City. This will ensure your treatment is consistent with the manner in which all other service suppliers are treated by the City.

Your concerns should be made in writing and addressed to:

Director of Supply Chain Management
City Hall
435 West 12th Avenue
Vancouver, BC
V5Y 1V4

Day-to-day practices

The above appeal process is intended to provide you with the specific information and independent review needed to ensure that your treatment in providing service to the City is fair and consistent.

In day-to-day practice, it is generally intended that the hiring of trucking and haulage service providers be based on performance shown by the established branch rankings.

Due to the nature of our work, there will be occasions when some hiring or job assignments may occur out of order due to the needs of a branch on a particular day but in most cases we will follow the selection process.

The payments to each hired trucking firm and their ranking in their branch is compared from time to time, and this comparison demonstrates that, over time, payments are generally in line with a branch’s ranking. However, if owners and operators are aware of any hiring activities that are not consistent with the approved process, they should contact the branch equipment superintendent or the engineering yards manager.

The rates of pay table demonstrates that, over time, payments are generally in line with a branch’s ranking.

All complaints are investigated thoroughly and it takes a considerable amount of our time.

For this reason, we are expecting to hear about significant infractions or a misuse of the system on an on-going basis.

If the investigation of a complaint results in no evidence supporting the claim or the complaint is of minimal importance, the complaining owner/operator will be contacted about what we consider to be a reasonable request.

Important complaints will be investigated but repeated petty or unfounded complaints may result in the City invoicing the complainant for the time used investigating the complaint.

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