Turn your water service on and off

Read the water leaks and flood guide before reporting an issue to the City of Vancouver.

From time to time, you may need to shut off the water supply to your private property. Such cases include:

  • Construction and renovation that affects plumbing systems
  • Isolating the source of water leaks on your property

Depending on your situation, you may be able to turn the water supply to your property off and on yourself. You can also request a City crew to locate and turn the water supply to your property on or off.

Requesting a City crew

You can call 3-1-1 to have a City crew locate and turn your water supply off or on. If your water pipe diameter of 75mm (3 in) or greater, you must have a City crew turn off your water.

NOTE:  When you have a City crew locate and shut the water to your property on or off, a service fee applies. See the fee schedule below.

Fees and hours for City water crew service calls

Fees

Days of week Time of day Call type Call-out charge
7 days a week 7:00am to 6:30pm Regular $50.00
7 days a week, excluding statutory holidays 6:30pm to 7:00am Emergency $200.00
Statutory holidays 24 hours per day Emergency $200.00

Prices include tax.

 NOTE: The City covers the cost of repairing water leaks and floods on City property. If the City determines the cause of the leak or flood is on private property, the property owner will be sent an invoice to cover the charges. The charges are based on the information in the table above.

 NOTE: The City does not perform work on private property.

Appointment hours

Days of week Time of day
Monday to Friday 7:30am to 6:00pm
Saturday and Sunday 8:30am to 6:00pm
Statutory holidays No appointments booked. All calls are treated as emergency callouts.

Turning the water on or off yourself

If your water line is less than 50 mm (2 in) in diameter, you can borrow a water-line shut-off key, also called a curb stop key. Use the water-line shut-off key to temporarily stop and restart the water service to your property on your own. You may borrow the water-line shut-off key free of charge.

How to borrow a water-line shut-off key

Present your picture identification in person at an appropriate location to sign out a water-line shut-off key.

Water-line shut-off keys are generally loaned out for 48 hours only. If you are not able to return the key within 48 hours, contact the source where you borrowed the key to request an extension.

Lost keys are subject to a replacement charge of $125.00 (tax not applicable).

Where to borrow a water-line shut-off key

The location where you can borrow a water-line shut-off key depends on the diameter of your water pipes.

Water pipe diameter Location Hours

Up to 50 mm
(2 in)

Manitoba Works Yard
250 West 70th Avenue

National Works Yard
701 National Avenue

Open daily, 24 hours.

When the works yard reception is closed, sign out a key at the security gatehouse outside.  

Up to 20 mm
(¾ in) 

Fire halls listed below 

Open daily, 8:00am to 9:00pm.

Contact the fire hall by phone to check that a key will be available to borrow when you need it.

Fire halls where you can borrow a water-line shut-off key

Fire Hall Address Phone number
Fire Hall No 1 900 Heatley St 604-665-6001
Fire Hall No 2 199 Main St 604-665-6002
Fire Hall No 3 2801 Quebec St 604-665-6003
Fire Hall No 4 1475 W 10th Ave 604-665-6004
Fire Hall No 5 3090 E 54th Ave 604-665-6005
Fire Hall No 9 1805 Victoria Drive 604-665-6009
Fire Hall No 12 2460 Balaclava St 604-665-6012
Fire Hall No 13 790 E 24th Ave 604-665-6013
Fire Hall No 14 2804 Venables St 604-665-6014
Fire Hall No 15 3003 E 22nd Ave 604-665-6015
Fire Hall No 18 1375 W 38th Ave 604-665-6018
Fire Hall No 19 4396 W 12th Ave 604-665-6019
Fire Hall No 20 5402 Victoria St 604-665-6020
Fire Hall No 21 5425 Carnarvon St 604-665-6021
Fire Hall No 22 1005 W 59th Ave 604-665-6022

The following fire halls do not loan out water line shut off keys:

  • Fire Hall No 6, 1001 Nicola St
  • Fire Hall No 7, 1090 Haro St
  • Fire Hall No 8, 893 Hamilton St

Open a map of all fire halls

Ask. Tell. Connect.

Phone 3-1-1 to ask, tell, and connect with the City

Outside Vancouver:
604-873-7000

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More ways to contact us

How to stop/start your water

Review the City's quick start guide that shows you how to use the water shut-off key to stop and start your water service.

Using the shut-off key

Share water during repairs

Do you need a water supply while doing repairs on your water service?

The City loans jumper hoses that connect a neighbour's tap to your property, with your neighbour's permission.

Visit Manitoba Works Yard reception to borrow a hose. Reception is open weekdays, 7:00am to 3:30pm, excluding holidays.

You must return the hose within seven days. The fee to replace a lost hose is $100.00 (tax not applicable).

Last modified: Thu, 02 Aug 2012 18:27:25

How to use the water shut off key