Water service call fees and hours
Fees are based on the scheduled time of your service call. Tax is included.
|Scheduled time of service call
||Cost per service call
|Regular service calls
|Monday to Friday, 7:30am to 6:00pm
|Saturday and Sunday, 8:30am to 6:00pm
|Emergency service calls
|Holidays anytime and all times not listed above
(includes follow-ups within 2 hours)
We cover the cost of repairing water service leaks on City property only. If you request a service call and the cause of the leak is on private property, we will bill the property owner for the fees above. We don't repair water leaks on private property.
How to pay
The City mails you an invoice for the crew appointment. If you have questions about the charges, phone the contact person listed on the invoice.
- Send a cheque to:
City of Vancouver
PO Box 7747
Vancouver, BC V6B 8R1
- Pay in person with cash, debit, credit, or cheque at:
Ground Floor, City Hall
453 West 12th Avenue (at Cambie Street)
Open Monday to Friday, except holidays, 8:30am to 5:00pm
Turn the water on or off yourself
Start by finding your water line and shut-off valve.
Find out how to locate your water line
If your water line is less than 50 mm (2 inches) in diameter, you can borrow a water line shut-off key for free (also called a curb stop key). Use the shut-off key to temporarily stop and restart the water service to your property on your own.
Water lines 75 mm (3 inches) or greater in diameter need a City crew to turn on and off (see the previous heading).
Don't know the diameter? Phone 3-1-1.
How to borrow a shut-off key
To sign out a key, present your photo identification in person at a location below.
The location where you can borrow a water line shut-off key depends on the diameter of your water pipes.
Water line shut-off keys are generally loaned out for 48 hours only. If you are not able to return the key within 48 hours, contact the location from where you borrowed the key to ask for an extension.
Lost keys are subject to a replacement charge of $125.00 (tax not applicable).
|Water pipe diameter
Up to 50 mm
Manitoba Works Yard
250 West 70th Avenue
National Works Yard
701 National Avenue
Open daily, 24 hours.
When the works yard reception is closed, sign out a key at the security gatehouse outside.
Up to 20 mm
Fire halls listed below
Open daily, 8:00am to 9:00pm.
Contact the fire hall by phone to check that a key will be available to borrow when you need it.
Fire halls that loan out shut-off keys
|Fire Hall No 1
||900 Heatley St
|Fire Hall No 2
||199 Main St
|Fire Hall No 3
||2801 Quebec St
|Fire Hall No 4
||1475 W 10th Ave
|Fire Hall No 5
||3090 E 54th Ave
|Fire Hall No 9
||1805 Victoria Drive
|Fire Hall No 12
||2460 Balaclava St
|Fire Hall No 13
||790 E 24th Ave
|Fire Hall No 14
||2804 Venables St
|Fire Hall No 15
||3003 E 22nd Ave
|Fire Hall No 18
||1375 W 38th Ave
|Fire Hall No 19
||4396 W 12th Ave
|Fire Hall No 20
||5402 Victoria St
|Fire Hall No 21
||5425 Carnarvon St
|Fire Hall No 22
||1005 W 59th Ave
These fire halls don't loan out water line shut off keys:
- Fire Hall No 6, 1001 Nicola St
- Fire Hall No 7, 1090 Haro St
- Fire Hall No 8, 893 Hamilton St
View a map of all fire halls