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City Hall operations and policies

Learn about the City of Vancouver operations

Reimagine City Hall

Reimagine City Hall

We want you to help us envision the City Hall we will need to support the evolving needs of the public and staff.

Contact the City

Contact the City of Vancouver: how to connect with us online, by phone and in person, with links to social media, interpretation service details, and Quickfind, the staff directory.

Pop-Up City Hall logo

Pop-Up City Hall

Pop-Up City Hall brings City services directly to people and communities that have trouble accessing in-person City services.


The City will fly the flags of other sovereign nations, non-profit societies, and other local organizations. Request a flag-raising ceremony at City Hall.

City hall

Official visits and study tours

Arrange a visit for dignitaries and delegations with our external relations and protocol office.

Organizational structure

Learn how the City of Vancouver's organizational structure supports the community. Click the interactive image to find information about each of the branches on the chart.

Mission and values

The City of Vancouver's mission is to create a great city of communities that cares about our people, our environment, and our opportunities to live, work, and prosper.

Corporate policies and procedures

Learn about the principles and rules the City uses when working with employees, board members, officials, visitors and vendors.

Website policies

Find information about the City of Vancouver website policies including accessibility, privacy policy, terms of use and copyright information.

Access services

Use our online tools to register for classes, pay bills, get permits, and more.

Online services

Report issues now

Download our apps

Find and contact us

Reimagine City Hall Contact the CityPop-Up City HallFlag-raisingsOfficial visits and study toursOrganizational structureMission and valuesCorporate policies and proceduresWebsite policies