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City operations

Learn about the City of Vancouver operations

Contact the City

Contact the City of Vancouver: how to connect with us online, by phone and in person, with links to social media, interpretation service details, and Quickfind, the staff directory.

Pop-Up City Hall logo

Pop-Up City Hall

Pop-Up City Hall brings City services directly to people and communities that have trouble accessing in-person City services.

City hall

Official visits and study tours

Arrange a visit for dignitaries and delegations with our external relations and protocol office.

Organizational structure

Learn how the City of Vancouver's organizational structure supports the community. Click the interactive image to find information about each of the branches on the chart.

Mission and values

The City of Vancouver's mission is to create a great city of communities that cares about our people, our environment, and our opportunities to live, work, and prosper.

Corporate policies and procedures

Learn about the principles and rules the City uses when working with employees, board members, officials, visitors and vendors.

Website policies

Find information about the City of Vancouver website policies including accessibility, privacy policy, terms of use and copyright information.

Ask. Tell. Connect.

Phone 3-1-1 to ask, tell, and connect with the City

Outside Vancouver:

Speak your own language

When should you call 9-1-1? Click to find out       Deaf? Have difficulty speaking? Click to learn how to make a TTY call

More ways to contact us
Contact the CityPop-Up City HallOfficial visits and study toursOrganizational structureMission and valuesCorporate policies and proceduresWebsite policies