Home > Your government > City Hall operations and policies > Mission and values

Mission and values

The City of Vancouver's mission is to create a great city of communities that cares about our people, our environment, and our opportunities to live, work, and prosper.

The City's values describe the way staff collectively conduct themselves:

  • Responsiveness
    We are responsive to the needs of our citizens and our colleagues.
  • Excellence
    We strive for the best results.
  • Fairness
    We approach our work with unbiased judgement and sensitivity.
  • Integrity
    We are open and honest, and honour our commitments.
  • Leadership
    We aspire to set examples that others will choose to follow.
  • Learning
    We are a learning workplace that grows through our experiences.

Access services

Use our online tools to register for classes, pay bills, get permits, and more.

Online services

Report issues now

Download our apps

Find and contact us