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Access City services without going to City Hall

Pop-Up City Hall logo

We’re taking City Hall on the road. Pop-Up City Hall brings City services directly to people and communities that have trouble accessing in-person City services.

Whether it’s because of mobility issues, time constraints, or location, getting to City Hall in person can sometimes be difficult. We want to help you get what you need from the City directly and at your convenience.

Through this pilot project we are working to improve service levels, help residents adopt online services, and encourage active participation with the City. Pop-Up City Hall also offers customized support like translation services.

Services offered at Pop-Up City Hall

Our customer service representatives are happy to give you guided support for any service request.

Get

  • Blue boxes, recycling bags, and collection calendars
  • Bike maps
  • Stanley Park maps

Register

  • Talk Vancouver online questionnaires and surveys
  • Emergency preparedness courses
  • Vancouver Volunteer Corps
  • Keep Vancouver Spectacular

Learn

  • Online services – and how to access them
  • Job opportunities
  • Recreation programs
  • Current public consultations
  • Newcomer's Guide
  • Green Bin program
  • City strategies
  • Fire safety 

Modelled after the City of Boston’s City Hall to Go program, Vancouver’s Pop-Up City Hall is the second program of its kind in North America.  

Ask. Tell. Connect.

Phone 3-1-1 to ask, tell, and connect with the City

Outside Vancouver:
604-873-7000

Speak your own language

When should you call 9-1-1? Click to find out       Deaf? Have difficulty speaking? Click to learn how to make a TTY call

More ways to contact us

Did you know...

...the first Pop-Up City Hall was a tent?