Public engagement

Pedestrians crossing the street

Your feedback helps inform our strategic goals and is designed to help direct spending towards the services that you want and need.

Service plans that align with our strategic goals and long-term plans, such as Greenest City 2020, Transportation 2040, and our Housing and Homelessness Strategy, inform where we invest.

2017 budget community engagement: what we heard

In October 2016, we conducted our annual service satisfaction survey to gather feedback on our services and the value you feel you are getting.

About 5,200 Vancouver residents and businesses participated online, in-person, and by phone.

Your priorities

The top priorities were fairly consistent across groups of respondents. Housing, cost of living, and infrastructure/ transportation are the key issues on the minds of Vancouver residents and business owners.

Residents priorities:

  • Housing/Accommodations (56%)
  • Cost of living (52%)
  • Infrastructure/transportation (37%)
  • Social issues (34%)
  • Development (30%)

Businesses priorities:

  • Cost of living (47%)
  • Housing/ Accommodations (44%)
  • Infrastructure/ Transportation (38%)
  • Development (29%)
  • Social Issues (22%)

Your view of City services

Levels of satisfaction are high across all groups and, on average, three-quarters of residents are satisfied with City services.

Among businesses, satisfaction has also been stable, with a small increase in the percentage who say they are satisfied (very or somewhat satisfied) with City services to 54%, from 50% in previous years.

We receive the strongest satisfaction ratings for our provision of basic services (sewer, water, drainage), fire prevention, and responding to medical calls and garbage collection, composting and recycling.

Value for tax dollars

Across all residents, 46% indicate they are receiving good value for their tax dollar. Perceptions among businesses are split, with about a third indicating they receive good value for their tax dollar, a third taking a neutral position, and a third who think they do not.

Balancing the budget

The public is open to a variety of tools to balance the City’s budget, although no one measure presented was supported by a majority of residents or businesses.

Respondents were most likely to support the following measures (on average):

  •  Introduce new user fees for some City services that currently have no fees (46%)
  •  Increase user fees for City services that currently have fees (41%)
  •  Reduce level of staff/personnel providing services (38%)

Consultation summary reports (2014-2017)

Read the draft budget

Draft 2017 Budget
 (8 MB)

Draft 2017 Budget highlights
 (241 KB)

Read our 2017-2021 Budget Outlook

2017-2021 Budget Outlook cover image