2017 budget community engagement: what we heard
In October 2016, we conducted our annual service satisfaction survey to gather feedback on our services and the value you feel you are getting.
About 5,200 Vancouver residents and businesses participated online, in-person, and by phone.
The top priorities were fairly consistent across groups of respondents. Housing, cost of living, and infrastructure/ transportation are the key issues on the minds of Vancouver residents and business owners.
- Housing/Accommodations (56%)
- Cost of living (52%)
- Infrastructure/transportation (37%)
- Social issues (34%)
- Development (30%)
- Cost of living (47%)
- Housing/ Accommodations (44%)
- Infrastructure/ Transportation (38%)
- Development (29%)
- Social Issues (22%)
Your view of City services
Levels of satisfaction are high across all groups and, on average, three-quarters of residents are satisfied with City services.
Among businesses, satisfaction has also been stable, with a small increase in the percentage who say they are satisfied (very or somewhat satisfied) with City services to 54%, from 50% in previous years.
We receive the strongest satisfaction ratings for our provision of basic services (sewer, water, drainage), fire prevention, and responding to medical calls and garbage collection, composting and recycling.
Value for tax dollars
Across all residents, 46% indicate they are receiving good value for their tax dollar. Perceptions among businesses are split, with about a third indicating they receive good value for their tax dollar, a third taking a neutral position, and a third who think they do not.
Balancing the budget
The public is open to a variety of tools to balance the City’s budget, although no one measure presented was supported by a majority of residents or businesses.
Respondents were most likely to support the following measures (on average):
- Introduce new user fees for some City services that currently have no fees (46%)
- Increase user fees for City services that currently have fees (41%)
- Reduce level of staff/personnel providing services (38%)
Consultation summary reports (2014-2017)