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Freedom of Information

British Columbia’s Freedom of Information and Protection of Privacy Act allows you access to information held by the City of Vancouver. You have the right to request any record in the custody or control of the City of Vancouver. This includes records containing your personal information.

Start with an informal request

The information you want may already be publicly available, so phone 3-1-1 for help accessing it. Your informal request may be free of charge, or come at a cost, depending on the department that manages the information you want.

Make a Freedom of Information request

If 3-1-1 or a City department cannot or will not provide you with the information, then file a formal request with the City’s Freedom of Information office.

The Act requires the City to respond to your FOI request within 30 business days of receiving it. If your request is complex, we may extend this time within what the Act allows, but will inform you of this within the 30 business days.

The Act allows us to withhold information if the release would be an invasion of privacy or cause harm by one of the means listed in the Act, such as harming a law enforcement investigation or threatening anyone’s health or safety. Only in exceptional situations can you get access to someone else’s personal information.

Make an FOI request

Get information about a fire incident

Request a fire incident report online

Order an incident report online about a fire, vehicle accident, or other emergency where Vancouver Fire and Rescue Services responded.

Released FOI records

Current year information released

As of January 1, 2016, we post all FOI releases, except requests for records and responses that contain personal and confidential information.

Previous years information released

BC's Freedom of Information and Protection of Privacy Act allows citizens access to information held by the City.

Information released from in-camera meetings

Find in-camera decisions and reports that have been released because they are now no longer considered sensitive information.

How we collect, use, and share your information

To be transparent and accountable, the City must publish a Personal Information Bank (PIB) directory of ways we collect, use, and share your personal information.

Each listing explains why we collect that information, how we use it, and who we share it with.

Download the PIB directory PDF (723 KB)

Access services

Use our online tools to register for classes, pay bills, get permits, and more.

Online services

Report issues now

Download our apps

Find and contact us

Contact the Information and Privacy Office

City Clerk's Office
3rd Floor, City Hall
453 West 12th Ave
Vancouver, BC V5Y 1V4

Fax: 604-873-7419 


Did you know?

The City's Information and Privacy Office handled 410 formal FOI requests in 2011. 43% were made by the media.

Related freedom of information laws

City of Vancouver's Freedom of Information and Protection of Privacy Bylaw 11451

Provides for the administration of the BC Freedom of Information and Protection of Privacy Act.

BC FOIPPA act (Freedom of information)

Provides for making public bodies more open and accountable by providing you with a legal right of access to government records. Protects your right to personal privacy by prohibiting the unauthorized collection, use or disclosure of your personal information by public bodies.

Make a Freedom of Information requestOffice of the Information & Privacy Commissioner for British ColumbiaBC Freedom of Information & Privacy AssociationCity of Vancouver's Freedom of Information and Protection of Privacy Bylaw 11451Current year information releasedPrevious years information released