A free, confidential, professional service PDF file (1.5 MB) offered to employees and their families to help support them in resolving a wide range of challenges related to health, work and personal life.
Homewood Health is available 365 days, 24 hours a day, 7 days a week. Call 1-800-663-1142.
Homewood Health online member services – Homeweb
To access Homeweb you will need to create a profile using code CV9750. Learn more PDF file (238 KB)
Employees and eligible dependents can follow the same simple registration process PDF file (849 KB) to get started. Review the Homewood registration video to help you get started Video file
Watch an orientation video about Homewood Health Services External website, opens in new tab
Counselling services
Confidential counselling, from a professional counsellor, is available to City staff and their eligible dependents in-person, via phone, or online through Homeweb External website, opens in new tab. Counselling is available for as long as you need it; there is no limit to the number of sessions an individual can access.
Counselling support covers a wide range of challenges including:
- Relationship concerns in areas such as communication, separation, divorce
- Family issues such as parenting difficulties, family conflict or aging parents
- Workplace concerns linked to conflict, stress, change, balance, or career
- Financial and legal difficulties
- Alcohol and drug misuse or dependency
- Gambling and other addictions
- Depression and anxiety
- Bereavement and grief
- Anger management
- Sexual harassment and abuse
- Life transitions such as retirement, menopause, or divorce
Enhanced Mental Health Care
Enhanced Mental Health Care provides structured psychotherapy for people experiencing ongoing or more complex symptoms of depression, anxiety, trauma, or substance use concerns. Treatment focuses on helping you reduce symptoms, build coping strategies, and improve daily functioning through evidence-based care delivered by trained mental health professionals. This service is available to eligible employees and their family members, including spouses and dependent children (mature minors aged 16 and older).
Learn how Enhanced Mental Health Care works PDF file (333 KB)
Coaching
Life Balance Solutions – Coaching
Health Smart – Coaching
Career Smart – Coaching
Mental well-being during life transitions
Resources to support you in navigating change and transitions:
Key Person Advice Line
The Key Person Advice Line PDF file (685 KB) provides managers and supervisors the opportunity to contact a Homewood Health senior level clinician for an immediate, real-time consultation.
Call 1-800-663-1142 any time for access and let Homewood know you are seeking guidance through the KPAL.
Indigenous Support Services
Employees are invited to access support from an Elder or Knowledge Keeper of their choosing through Homewood’s Indigenous Support Services PDF file (445 KB), as an alternative to working with a professional from within Homewood’s network.
Call 1-800-663-1142 and request Indigenous Support Services for more information and to get started.
Online Cognitive Behavioral Therapy - Sentio
Homewood Health offers an internet-based Cognitive Behavioural Therapy (iCBT) program called Sentio PDF file (1.3 MB). iCBT has been proven to be an effective therapy for mild to moderate depression, anxiety and other psychological mental health issues. Developed by clinical professionals using clinically researched techniques, Sentio contains over 20 treatment goals plus a wealth of tools and resources to help you change your thought patterns and improve your mood.
Learn more about Cognitive Behavioral Therapy PDF file (367 KB)
E-courses
Instant access to online learning developed by psychologists specialized in e-learning and health promotion. These self-paced, interactive, confidential learning courses target personal and workplace concerns.
View the full course catalogue PDF file (3.4 MB)
Eligibility
Homewood Health provides the Services for regular full-time, regular part-time, active auxiliary and active temporary full-time employees and their dependents. “Dependent” means one spouse or common law partner, and any unmarried child, stepchild, legally adopted child, or legal ward, (but not foster child) who is financially dependent on the employee or the employee’s spouse. A child is eligible to use the Services until reaching the age of 21 or reaching 25 if in full-time attendance at school or university.
Dependents with a disability of any age where the person remains a legal dependent of the covered employee beyond the age of 21, (or 25 if a full-time student) and the requirement for the dependent status occurred while under age 21 or under age 25 if a full-time student. This broadening of eligibility applies to unmarried child, stepchild, legally adopted child, or legal ward, (but not foster child) who is financially dependent on the employee / elected official or the employee/elected official’s spouse and remains legally and financially dependent as a result of a disability.
To learn more about Homewood Health, register to attend an upcoming live orientation session External website, opens in new tab.
