How to deliver goods and services to us

Provide a packing slip or proof of delivery with every delivery of goods you make to our facilities and work sites.

This document must outline:

• The goods delivered
• Their quantities
• The items that are on backorder (if applicable).

Before we accept your delivery, we verify the goods delivered with the packing slip.

Send a service completion document to the City department before sending your final invoice to Accounts Payable. This document must match the details of the final invoice; otherwise, your payment may be delayed.

A service completion document can be a

• Pro-forma (draft) invoice
• Service ticket

The department uses this document to confirm your service is completed so that Accounts Payable can pay your invoice faster.

For reference, download our Invoice Template Word file (20 KB).

Important note We do not accept invoice submissions without a City employee name and email address on the invoice. 

Note Avoid payment delays: Do not send or drop off your invoice to the City department.

To email your invoice:

1. Save each invoice and any attachments as a single PDF file.
   • Only PDF files are accepted. All other file types are deleted.
   • Only one invoice per PDF file (including attachments).
   • Each PDF filename can be up to 50 characters (or fewer).
   • Each PDF file size needs to be under 5 megabytes (MB).
   • If you have multiple invoices? Attach multiple PDF files to your email.
2. Email your PDF invoice to Accounts Payable at [email protected].

Note Vendor enquiries or statements must be emailed to [email protected].