Understand your metered utility bill

Water rates change seasonally, based on supply

During wetter months from October to May, you are charged a lower water rate because there is more water available.

In drier months from June to September, the water rate is 25% more since there is less water for everyone and it costs more to supply.

This seasonal rate encourages us to help Vancouver meet the Greenest City 2020 goal to reduce water consumption by 33%. We all benefit from this goal because it:

  • Reduces the strain on our existing water system, eliminating the need for costly system upgrades that could lead to higher utility rates
  • Helps us live within our water means, ensuring that all residents have access to abundant safe, clean water, no matter how much the city grows

When to expect your bill

You should receive your bill in March, July, and November, based on meter readings we take at the beginning of February, June, and October.

Typically, commercial, industrial, institutional, and multi-family residential properties have metered utilities. All new single family home and duplex water connections (as of January 2012) will have metered water and sewer service as well.

This is your metered utilities account number.

Pay your utility bill by the due date to get a discount on your utilities.

The dates of the billing period apply to flat rate charges (non-consumption charges) like the meter charge.

For most accounts, the folio number is unique to the property and stays with it even if the property is sold. In the case of a strata with three or more units, the folio "complex" is displayed. This indicates that the utility bill is for multiple units at the property.

The first two numbers of your route are used to determine when you can expect to receive your bill.

This is the date that the meter was read for the current bill.

Number of days between the previous reading and the current reading date.

Reading from the meter on the date it was read (see 4).

Reading on the meter on the previous reading (previous reading date available on the last bill).

The units of water consumed between the current reading and the previous reading.

Current reading (8) - Previous reading (9) = units of consumption.

Important information about your individual meter reading. This will appear if something out of the ordinary has happened.

This is the date you were billed.

Water metered is the consumption in units multiplied by the water rate.

Sewer metered is 85% of water consumption multiplied by the sewer rate.

Meter charge is the flat rate charge for the current billing period (see 3).

Amount due after the discount period.

Discount available if paid by the due date. This amount is equal to 5% of the net (or discounted) amount of the bill.

Amount due if paid by the due date.

Report a high water consumption concern

Running faucet

If you notice your water consumption is drastically higher than normal, we can review your high consumption to find out if there is an underground leak.

Report high consumption

Learn more about meter rates and bills

Metered rates

Find more information about metered rates for water, sewer, and energy. The City has introduced seasonal metered water rates to meet our water conservation goals.

Paying your utility bill

Find out how much you owe on your utility bill and what payment options are available.

Paying your utility bill

The City offers you four ways to pay your utility bill:

  • Online
  • By mail
  • City Hall's mail slot
  • In person

Learn more about the ways to pay your utility bill.

Learn more
Review high water usage